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How long should I wait before I get irritable waiting for approval and payment?
FYI: This is only my second paying gig on Voices, so I'm a newbie.
I have submitted my files before the agreed upon deadline for my client. Now days have passed and the files still show as "Pending". The client hasn't been very communicative with me from the start - hasn't responded to any of my emails at all - but they have a 5-star rating so I'm trying to be patient. I don't know if they've listened to them, if they have problems with them, if they're blowing me off or if the process is typically slower than what I am expecting. Is this normal?
In my experience, that's not normal. But from what I've heard from other VO folks, it's not uncommon either.
There's a myriad of reasons why it's taking longer than you expected. Their deadline might have been, from their perspective, the first day they could take action on your audio. In the meantime, they might have had problems on their end like a last minute production needed by one of their largest clients or something else that could have pushed the deadline back on their end. It would be nice to hear that from them, but you're probably not on their 'need-to-communicate' list. That's frustrating, but it happens. They may feel that since their money has already been paid, they will get to you when they get to you.
I guess my point is that no news is neither good news nor bad news. No news is simply no news. Some clients communicate freely and easily, others will ignore you until they want something. Sounds like you have the latter; I have a regular client like that and it still annoys the heck out of me. They never respond to my queries and their checks are always 15-30 days late, but they pay well (if not on time) and send me tons of work.
My advice, if you want it, is to stay calm and practice patience. If a couple weeks go by with still no response or payment, contact Voices.com support. They may contact the client to see what the deal is or perhaps even release the funds. That's the cool thing about SurePay: if you do the work, you will get paid. It might take a lot longer than you'd like, but you will get your money.
Thanks for the response! I assumed they may be busy and judging by their reviews and comments, other talents seem to be just fine with them. I'll hang tight. It's nice to know I'll be taken care of regardless with the SurePay no matter what happens from here.
If you want to check on the status, go to the "Payments" tab and look for payments in "Escrow." Your client's phone number is often listed along with a contact e-mail address. I usually give clients the benefit of the doubt and send an e-mail to their non-voices.com e-mail saying something like, "just following up on the files I sent. If everything is alright, please take a moment to return to the Voices.com page and release payment, so that I may close out the job." They often say something like, "our client is taking a while to get back to us, but we should be able to approve the files by (insert day here)." Then wait for them to make good.
If it goes another week without response, call them, and politely say pretty much the same thing. If it goes beyond 2 weeks with no contact, you can go to Voices.com customer service and they will handle it.
I've only had to do that once in over 100 jobs, and they were still pretty good clients. Often your client is a production house and they must get approval from their client. If their client is slow, it bogs everyone down!
Hope that helps!