Join The Team
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Voices.com offers talented and motivated people the opportunity to work in a dynamic and growing company. As the ideal candidate, you will work from an open concept environment and be set-up with a dedicated 1-800 phone line for inbound and outbound sales and support calls. Through internal advancement opportunities and a competitive salary - you'll have the chance to create a career that you can be proud of. Don't miss your chance to join our winning team!
1. Represent Voices.com when working with current and potential customers by providing, either by phone, through correspondence or via email, accurate explanations on billing, rates and services offered. Handle all matters related to software upgrades, website performance, feature requests and other information. 2. Receive, analyze and process customers' adjustment requests by following the established procedures and by obtaining the required approvals in order to ensure accurate billing. 3. Check customers' satisfaction by calling or interacting with customers in order to ensure they receive excellent service from Voices.com. 4. Promote the sale of Voices.com products and services by presenting their key features and benefits to people and by motivating them to buy or use our products and services. 5. Answer, handle and analyze calls from customers who report problems and create support cases so as to ensure fast settlement. 6. Receive, edit and approve all job postings for voice-over work. Verify customer contact information and confirm project details to ensure the authenticity of the project. 7. Enquire about the reasons that motivate a customer to post jobs with Voices.com in order to find out whether this customer is unsatisfied and if so, attempt to solve the problem and keep the customer; submit a report to the online. 8. Create and update users' records by entering data in the web-based computer system to ensure accurate billing and to provide access to the data allowing for proper management of Voices.com.
.: Understanding of an application service provider business model .: Customer relationship database mining and analysis .: Excellent presentation skills, relational skills, communication (telephone and email), dependable, reliable, ambitious, driven .: Proof reading and copy writing skills are a plus.
This company is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with Federal, Provincial and local laws providing equal employment opportunities, as well as all laws related to terms and conditions of employment. The company desires to keep a work environment free of sexual harassment or discrimination based on race, religion, color, national origin, sexual orientation, physical or mental disability, marital status, age or any other status protected by Federal, Provincial or local laws.
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