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Terry Clark

Highlights

Languages

English

Ages

Middle Aged

Special Skills

Audiobooks, Business, Internet Video, Radio, Telephone

Experience

Terry Lynne Clark

154 Lombard Street
Buffalo, NY 14212
EDUCATION:
Bryant & Stratton Business Institute
Certification Office Practice and Procedures 06/80
EOC/University of Buffalo
Business and Computer Technology 05/97
Some College Coursework Completed

EXPERIENCE:
06/08 – Present
Central Park Towing
Buffalo, NY
Office Manager
Assistant administrative duties, answer incoming/outgoing phone, appointment setting, general office, account preparations for end of year taxes, bookkeeping, typing, filing, fax, copies, installing and using Microsoft office, QuickBooks pro 2009, word, excel, e-mail. Setting up online ads and flyers for company website promotions. Working in towing office as well as computer reseller store. Computer installs, general hardware and software ip configurations. All on part-time bases.
01/08 – 03/08
Sodexho via Personnel Staffing
Williamsvile, NY
Payroll/Helpdesk
answering incoming Labor Management questions while instructing internal employees on how to access new labor management website. Initiated changes from Old Mar pay system over to ADP payroll system.

10/07 – 04/08
MSP/TVC
www.marketstpromo.com
Prize Verification – (Part-time/online)

Third party Verifier for clients such as Lincoln, Ford and Toshiba Scheduled appointments for customers regarding gift claims, claim guidelines and other related details.

09/06 – 11/07
Center One
Buffalo, New York
Customer Service / Collector

Customer Service representative in a call center setting. Responsible for activation of accounts and collections. Specifically responsible for activating credit cards, billing, data entry, consumer service education and overall support.
03/04 - 04/20/06
Adelphia Communications
Buffalo, New York
Tier 1 Technical Support

Technical support representative, for inbound call center. Provided Internet service support for web based cable modem. Duties included provisioning and configuration for anti spy ware protection and IP set-up. Additionally performed rebuild of PC hardware and software and account billing within Windows and Apple Mac environments.

08/03 - 09/04
Microron Computer Salvage LLC
Buffalo, New York
Sales Manager

Sales Manager in charge of computer sales and account maintenance. Answer questions in regards to purchasing computer systems. Additionally responsible for front office management, reception, answering
telephone, faxing, copying and general office tasks.

11/2001 - 3/2003
Telespectrum/Sprint PCS
Buffalo, New York
Client Service

Successful completion of Sprint call center training program. Inbound customer care, troubleshooting, equipment configuration and provisioning of Sprint handset and devices via web site. General office tasks, account billing, data entry, and activations.

6/1998 – 10/2003
ICT Research Group
Depew, New York
Quality Control/Interviewer

Outbound telephone research for Business Clients. Tasks additionally included call center floor support, monitoring co-workers for quality assurance and data entry.

1/1996 - 6/1998
JDR/ NCO
Cheektowaga, New York
Sales Representative

Accepted mortgage applications, over the phone, for evaluating customer eligibility for American Loan centers.
REFERENCES:
Name: Ken Norman
Sprint//Telespectrum Worldwide // Call Center Manager // 716-553-5810
Name: Charles Benifanti
ICT Group // Lead Supervisor // 716-561-6004
Name: Ronald Alessi
Central Park Plaza LLC // Owner Operator // 716-833-5500 //centralparkplaza@aol.com


Credentials

Education

EDUCATION:
Bryant & Stratton Business Institute
Certification Office Practice and Procedures 06/80

EOC/University of Buffalo
Business and Computer Technology 05/97
College Coursework Completed

Payment Terms

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