CD in the mail?
Where there is a will, there’s a way!
Share how you get your finished digital audio products to clients.

In the new age of digital technology and email, we’d like to ask you how you deliver audio files to your clients. As was mentioned earlier, you may employ email, FTP (file transfer protocol), or ship a CD in the mail with the finished work in the format and fidelity your client requires. There’s also a new piece of software out there called “Source Connect” by Source Elements LLC. From what I understand, you need to have ProTools and so does the person you are sending your audio to. This method is heralded as a potential solution to replace expensive ISDN sessions.
Perhaps you mix these up and it really depends upon each particular client and their needs…

Let us know!
Looking forward to reading your answers,

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Stephanie Ciccarelli is the Co-Founder and Chief Brand Officer of Classically trained in voice, piano, violin and musical theatre, as well as a respected mentor and industry speaker, Stephanie graduated with a Bachelor of Musical Arts from the Don Wright Faculty of Music at the University of Western Ontario. Possessing a great love for imparting knowledge and empowering others, her podcast Sound Stories serves an audience that wants to achieve excellence in storytelling. Stephanie is found on the PROFIT Magazine W100 list three times (2013, 2015 and 2016), a ranking of Canada's top female entrepreneurs, and is the author of Voice Acting for Dummies®.


  1. I e-mail MP3s, upload WAVs to my FTP, and do ISDN sessions – my favorite, since you can just read the script & walk away – no editing or sending files:)
    I have looked into SourceConnect, and it sounds like a great way to avoid monthly (ouch!) ISDN charges & ISDN transceivers (even bigger ouch!!). I hope the industry makes the transition to live sessions via the Internet sooner than later.
    Another option for live delivery is Audio TX, although last I checked you still needed an ISDN line to use it – anybody know if that’s changed?
    Also, you can use Skype to sent large audio files over the Internet.

  2. Unless it’s a really small IVR job or the like, I use my FTP.
    However, I’m losing more and more jobs due to not having ISDN or phone patch.
    Is there some consensus on this?
    I can’t possibly afford both and I’ve heard about SourceConnect being a possible alternative. But I’m not working with Pro Tools.
    Feel like I’m walking around in the dark here – any advice would be appreciated.
    Thank you.

  3. I use an FTP server for Big files. I use E-Mail for 60 & 30 sec spots.
    I also use Skype to take the place of an ISDN line. If the client has Skype on their computer it works great. If not, I do it the old fashioned way (Telephone).
    At This Point In my VO career I can’t afford the expense of ISDN.

  4. Typically I send audio .mp3 or .wav through e-mail. I’ve had one client recently request I send large files with Pando – my first using that. It worked great! I use FTP also.
    I think Source Connect is a great idea but wonder how long it would take to catch on. If I have a client that wants me to use it, and will cover the cost- I’m all over it as I’m a Pro Tools user.
    I’m debating getting ISDN. It’s an expense- but it seems to pop up a lot. For now, I have a running ‘deal’ with a local studio that lets me use theirs at a great price! I’m installing a new soundcard this week to be able to use Skype for sessions.
    So many options…that will hopefully lead to so many jobs!

  5. I have yet to have a client request a CD copy. Everything I do is either MP3 or WAV to an FTP site. I’ve download SKYPE (source connect), but seem to have technical difficulties with recording; I’ll get it someday.
    ISDN? I’ve used it before…but since going ‘solo’ the need hasn’t made the large investment worthwhile.

  6. I set up a sub-domain for every client and they then have their own unique web page from which they can right-click to download the files. Each sub-domain has its own FTP site as well. FTP is preferred as downloads through FTP don’t count as part of my monthly bandwidth allowance (which is 600GB, so I’m not likely to use it anyway!). But some clients prefer the web page method.

  7. Stephanie,
    Source Connect has a version that works as a VST plug-in. Pretty much any multi-track audio software that supports VST plug-ins can now use Source Connect. (e.g.: Adobe Audition 2.0, etc.) And they are beta testing a stand-alone host program that will allow pretty much everyone to use Source Connect. And of course, they continue to support Pro Tools (which is what I use as host program for Source Connect).
    I also have ISDN, for live sessions with studios that don’t yet have Source Connect.
    But, for the majority of my clients I provide audio file hosting on my own Internet server; giving each of them their own private download page.
    More and more I’m seeing clients who want .WAV or .AIFF audio files; but many still use high quality MP3 files.

  8. I may be an old broadcasting pro, but I’m a newbie to VO. I have scoured the Internet for information on setting up a telephone patch, without much luck (or maybe I didn’t scour it as much as I thought).
    Could someone steer me in the proper direction?
    Thank you.

  9. Just adding on. Some of my clients prefer me to email mp3 files which I think is weird. I’d rather upload them to my ftp site for the client to grab.
    Somebody mentioned ISDN and AudioTX Communicator. To do an ISDN session, yes you have to have ISDN lines (about $100 a month for service around here). But, much like Source Connect and the looming ISpeek, AudioTX Communicator will also function as a IP codec if you have highspeed Interent. So if you and the studio both have it you could do a high quality IP session and save the long distance charges.
    If one is looking at AudioTX Communicator don’t forget you’ll have to make sure your audio interface is up to snuff, get an ISDN card installed in a computer. Also North American users have to add something else but I forgot what it’s called. Even if you buy a new computer it’s cheaper than a new box from Telos, Musicam etc would cost you but it’s still a substantial investment.

  10. I have one client who insists on .wav files, which are HUGE, and I regularly send them through the web site, which will send files up to 1 GB! The client’s server is very secure, however, and it often will block the files. I don’t have my own server, so I rely on my clients to have one I can upload to.
    When I built my studio I installed an ISDN line ($244 in 2001), bought the audio codec ($2600 for a Roadrunner) and paid $90 a month to keep it alive, and after a year, never had one client who used it. I believe it is going to be old technology pretty soon.
    For clients who want to direct me live I use the old reliable speaker phone and it seems to work fine. With the way technology is changing, there should be something coming out that is like SourceConnect, but one that we can use no matter what software we have.
    Stay tuned!

  11. Stephanie,
    The key is to have as many options available to you as possible. I use e-mail, Skype, my clients FTP, “Send This File,” and whatever else my clients require of me. The very nature of the industry makes this a hard question to answer for any one person.
    I’ve lost maybe one or two jobs because of my lack of ISDN.
    Looking at all these other answers I guess it would be safe to say: (As I always do) “What’s best for you?”
    It depends on your technical know how plus (Or minus) your budget and if the level of work you get requires such a heavy investment at this time.
    Check my Master VO blog on this subject. is #1!
    (Like the Buffalo Sabres!)
    Master VO

  12. Jim E…
    A “fone patch” can be as simple as holding a fone to your mouth when you do your session with the client on the other end. I managed to purchase a Gentner SPH 3 from a friend. It is THEE fone patch. you can have the client in your headfones while you do the read the way he wants it. Kinda like ISDN without the session being “live”.
    I have owned a Telos box for years. Yes it’s a big investment, but it has paid for itself many times. I suspect the Pro Tools software will become the standard of the industry… but for right now it’s still ISDN. I use my box several times a month. Usually ISDN sessions net me more income than others.
    I usually send mp3’s at 128 kbps as e mail as long as they are no more than :60. Larger files, or wav or aiff go to my FTP site. I can’t think of one client I’ve sent an actual CD of my audio files to in the past year!
    Larry Wayne

  13. I’m near the point where getting ISDN is becoming important, so the post about Sourcedirect grabbed me. A bit of Googling found this site:
    Although the big version is expensive, seems they have a VST plug-in for $395 (or £200 in real money). Now that’s VERY interesting. Apart from ProTools, it runs on:
    Steinberg Nuendo
    Steinberg Cubase
    Ableton Live
    Adobe Audition 2.0
    Sonar 6
    Even better! I have no connection with this company, by the way, do your own research on the above link. They do have a trial version.
    Tony Reeves

  14. I’ll email mp3 files… but for larger ones, if the client doesn’t have an FTP site, I either upload to my FTP site at… OR Use is a free service for anyone to send files of a certain size. I have a paid membership ($4.99/mo) and can send up to 5 files at once, they stay on for 2 weeks, it emails a link to my client. It also keeps a list of contacts so the client’s email addresses are often already there when I need them. Files up to 2GB allowed.
    They have biz memberships for more money –but I use the $4.99 membership and it’s plenty sufficient for me. And I send some pretty big files! I use it daily!
    Good Luck!

  15. Hi Stephanie
    I rarely find anyone asking for mp3, as a format, as the quality just isn’t there. The file format of choice amongst my clients is .wav, however because of its size ftp is the primary delivery mode. Sometimes, in an emergency or in the event of a technical hitch I’ll simply deliver a large file as a URL link through my server.
    I do however provide both .wav and mp3 formats, as the latter is easily played on any media player and allows my client to quickly assess the quality of the voicework. The former is then used for the final audio mix because of its superior quality.
    ISDN is largely antiquated. In 2003, I signed a 4 year contract as the in-house voice for a major cable satellite network. I like to think I got this because they really wanted me that badly, flying me part way across the word to do it for them, but in truth their ISDN costs for out-of-house voices were going through the ceiling and an in-house voice would prove a better deal, being readily available and exclusive.
    As fate would have it, I recently lost that contract as the network opted to once again outsource voicework through the now much more economical .wav files delivered via DigiDelivery, and not ISDN. It allows them a varied choice of voices without the expense of a contracted in-house voice. So although I was employed as cost-effective measure, technology quickly made me cost-prohibitive!
    I’d like to think that after almost half a decade I had become an integral part of the brand but in the final budgetry analysis such sentiment carries little weight.
    Now that I have my own business, I mostly run it from my own home studio exploiting the technology that had levered me out of my contract. Although I’m not using DigiDelivery. As excellent and cool as it is, it is outrageously expensive.
    Anyway, as they say, if you can’t beat them join them!
    ISDN has never been asked for but I have friends in the biz who have the rather expensive technology. They’re my fallback should it ever be needed. Personally, I don’t want it as I can never see it paying for itself.


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