Customer Service RepresentativesEver needed to contact someone at and weren’t sure who to shoot that email to?

If so, my goal is to give you a solution!
Meet some of our team members in this “get to know” post and discover more about who we are, who does what and how we can help you and your voice over career.

Meet Key Members of the Staff

Name: Jessica Stiles
Title: Customer Care Specialist
Email: Send Jessica an Email
Phone: 1-888-359-3472 x 115
How Jessica can help you: Jessica is one of our representatives who works with Guest talent members. She is your contact for anything you need regarding your profile, how the site works and how you can benefit from what we offer. You can reach Jessica through telephone calls, live chats, emails and through online support cases. Jessica is also the person that aspiring talent can connect with to learn more about getting started in voice overs and registering with

Name: Lin Parkin
Title: Customer Care Manager
Email: Send Lin an Email
Phone: 1-888-359-3472 x116
How Lin can help you: Lin is one of our representatives who is available to assist Premium members in need of support. She is also able to answer any questions about how to make the most of your subscription. Ready to serve via email, live chat, and phone, Lin’s goal is to help make your experience at the absolute best that it can be.

Name: Kim Lindsay
Title: Billing Manager
Email: Send Kim an Email
Phone: 1-888-359-3472 x112
How Kim can help you: If you ever need help with your subscription or have a billing inquiry, Kim is the appropriate person to contact. Kim, in addition to managing recurring subscriptions, is also responsible for managing SurePay Escrow payouts via check and PayPal.

Name: Erica Bontje
Title: Social Media Manager
Email: Send Erica an Email
Phone: 1-888-359-3472 x118
How Erica can help you: If you use sites such as Twitter, Facebook and the like, you probably are already acquainted with Erica and count her among your friends in social networking. How can Erica help you? Ask a question or send her your news and she’ll post it to Twitter and Facebook.

Name: Laurynda Pasma
Title: Product Development Manager
Email: Send Laurynda an Email
Phone: 1-888-359-3472 x113
How Laurynda can help you: Laurynda’s finger is on the pulse of all activities pertaining to client members who post jobs and hire voice over talent. If you are posting a job, or have in the past, Laurynda can help better define what you’re looking for to get the best responses possible.

Name: Stephanie Ciccarelli
Title: Vice President of Marketing
Email: Send Stephanie an Email
Phone: 1-888-359-3472 x117
How Stephanie can help you: Stephanie is responsible for public relations and enjoys sparking conversation and promoting voice over talent through community involvement on her VOX Daily blog. If you have a story to share, need publicity, have received work or want to give back to the voice over community through one of’s programs, Stephanie is the person to contact.

Name: David Ciccarelli
Title: President and CEO
Email: Send David an Email
Phone: 1-888-359-3472 x111
How David can help you: David works with partners to strengthen relationships and ties with people outside of the voice over industry. If you have a business proposition or press opportunity and need a quote for a publication, David is your go-to guy.
There you go! Thanks for keeping in touch and we look forward to serving you soon.
Best wishes,
Stephanie & The Team


  1. I would like to take this wonderful opportunity to publicly thank the team members on this roster who have personally helped me ,held me, changed me (?), and encouraged and empowered me on this journey into the Voiceover Universe (Hee, Hee, Hee).
    Lin: Thanks for your patience…
    Laurynda: You must have kids…you have a calming effect…
    David: Thanks for loaning us Stephanie…
    Stephanie: Thanks for everything!

  2. As recently as yesterday, I was on a live chat with Jessica, as she helped me sort through an email issue. Her advice was spot on! What a relief that there are caring people within your company that are gracious and patient when we as clients navigate through these new technological learning curves. Thanks for keeping humanity at the forefront at!

  3. Very cool, Stephanie! I’ve been assisted by several of the team members over my years at, but I think having such a clear picture of each of their specialties will definitely aid in making my communications a lot more concise. Plus, you all just rock. 🙂


Please enter your comment!
Please enter your name here