On Saturday April 14, 2007 at 8:33 P.M. EST, the Voices.com website experienced an individual or group of individuals gaining unauthorized access to one of the Voices.com servers.
The people involved proceeded to delete website files such as the home page, sign-up page, post a job page and the search engine.
As a result, most website visitors are experiencing a “File Not Found” error message or a blank white page.
FeedBurner Alerts to the Rescue
Moments after unauthorized access, Voices.com administrators received an email notification from FeedBurner Alerts, notifying us that our RSS feeds were unavailable. The blogs, podcasts, videos and all images associated with Voices.com were also deleted.
Is Your Information Safe?
Yes. The database is complete secure and all your customer information is encrypted. The server that was hacked was the “Application Server” which has all of the pages and software code NOT the database server that contains member information. Your personal information is safe!
We called our web host, Rackspace, who immediately started their investigation. Rackspace is the most respected and trusted web hosting company utilized by banks, government agencies and Fortune 500 companies. In short, we are in good hands.
Rackspace and Voices.com coordinated a “server restore” which will restore all the files on our servers from the previous days backup. The server restore is currently in progress and expected to be completed on Sunday April 15, 2007 at 11:59 PM EST.
Why did it take 12 hours for this message to go up?
Just moments ago, Movable Type, our blog publishing platform came back online.
We Need Your Help
1. We are executing on our procedures, so please be patient. We are fully aware of the situation and are working tirelessly to deliver the service you have come to expect from us.
2. If you have any information as to who did this or the parties involved, please let us know. Although we cannot say precisely who orchestrated this act of war, we do have suspicions, suspicions that may very well be confirmed with your additional information.
3. Smile as there are worse things happening in the world.
If you have any tips or leads regarding this corporate sabotage attempt, please email me at email@example.com.
P.S. We’ll keep you updated as we find out more information.
UPDATE 1: The technicians at Rackspace ( our web hosting company ) have confirmed that the restoration process is complete.
UPDATE 2: We are currently testing our website and verifying all systems are a “Go”! The audio Flash player is now visible and we are currently linking the player with your voice-over demos hosted on the server. This process could take some time. Stay tuned…
UPDATE 3: Audio, video, text and image files are 50% recovered and everything is looking good.
UPDATE 4: Audio, video, text and image files are 100% recovered. The search engine has also been restored.