I've never given less than 5 stars on a review...I don't wanna give under 5 stars on a review....but I have to in this case. Emma was very informative at the beginning, clear, concise instructions, etc, everything was great. She suggested I allow 2-3 weeks to hear feedback from an international client. that was 3 months ago...3 weeks ago, I sent a follow up message just checking in...no response...in fact, my message hasn't even been read yet. I hope everything is OK, but at this point I'm not even sure the job is still being done.