E-Learning Demo - Derek Daisey
Description
Vocal Characteristics
Language
EnglishVoice Age
Young Adult (18-35)Accents
North American (General) North American (US General American - GenAM)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
90% of success in your role as a customer service associate is reaching out and communicating to your customer before your milestone expires. How do we know this? Last year, over 2000 surveys were answered by our clients in the number. One reason why a client gave a bad survey was due to a lack of communication. It's okay to reach out to your customer and let them know that there hasn't been any new developments on their case but that you're still working on it. It lets them know we haven't forgot about them, and they don't have to wonder if they got lost in the shuffle. The reason why our customers love us because we're always willing to help. It's the little things that go a long way. When you receive a phone call, introduce yourself with a friendly tone and find out how you can help them. We don't have a script to follow because we want you to be you be genuine and be natural. We do have goals for call times so that we can help all customers in a timely manner. It's important to make the most out of the time. You have on the phone, finding out the what wise of the phone call so you can best help your customer. The professional service is center. Is your place for consultation with a wide range of medical specialists dedicated to your health and well being. Our family doctor service is available daily and provides consultations for a wide range of medical conditions, as well as offering preventative health checks vaccinations. Other medical specialists are available for consultation on a regular basis. To change the background of your phone, we can get there in two steps. Step one. Press on the settings button. It looks like a box full of gears. Step to press the display in background button. It should be at the top of the list of options. Step three. Click the background button. Step four. Select a background in Voila. You've changed your background