Phone Prompts

Job #1047

Job Posting Details

Job # 1047 Phone Prompts

Posted Date
Jan 30, 2006 @ 18:29
Respond By
Feb 14, 2006
Word Count
0
Budget
$100
Language
English
Gender
Both
Age Range
-
Category
-

Job Description

Portero was founded in 2004 on the belief that buying luxury online should be effortless and without risk. We are committed to delivering trust, service and expertise to our auctions. And, we are the only online auction marketplace truly devoted to the luxury brand legacy as is evident in our product & brand selection, presentation and certification process.

We need a voice recording for our office telephone system.

FIRST MESSAGE – If all CustomerCare people are on the phone

Thank you for calling Portero. If you know your extension please dial it now.
If you would like to sell a luxury item please press 1. If you are calling to inquire about a purchase or an existing auction please press 2.
To dial by name please press 8.
To leave a general voicemail please press 5.

MESSAGE WHEN THEY PRESS 1 IF NO ONE ANSWERS:
Thank you for your interest in selling with Portero. All of our customer care representatives are assisting other customers.
You may stay on the line, or if you would like to leave a message please press 3.
You may also e-mail us at sellluxury@portero.com. An auction consultant will return your call or e-mail within 1 business day.
To return to the main menu please press #.

MESSAGE WHEN THEY PRESS 2 IF NO ONE ANSWERS:
Thank you for shopping on Portero.com. All of our customer care representatives are assisting other customers.
You may stay on the line, or if you would like to leave a message please press 4.
You may also e-mail us at customercare@portero.com. A customer care representative will return your call or e-mail within 1 business day.
To return to the main menu please press #

MESSAGE WHEN THEY PRESS 8:
Please enter the first 3 letters of the person’s last name.
To return to the main menu please press #.

VOICEMAIL:

From option 1 (pressing 3)

Thank you for your interest in selling with Portero. Please leave a message after the tone and we will return your call within 1 business day.

From option 2 (pressing 4)

Thank you for shopping on Portero.com. Please leave a message after the tone and we will return your call within 1 business day.

AFTER HOURS MESSAGE:
Thank you for calling Portero. Our offices are currently closed.
If you know the extension of the person you would like to reach please dial it now.
To dial by name please press 8.
To leave a voicemail please press 5.
You may also e-mail us at customercare@portero.com a customer care representative will return your call or e-mail within 1 business day.

General Voice Mail (pressing 5 from the after hours message)

Thank you for calling Portero. Please leave a message after the tone and your call will be directed to the appropriate party.

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