IVR Phone Prompts

Job #1098

Job Posting Details

Job # 1098 IVR Phone Prompts

Posted Date
Feb 13, 2006 @ 18:31
Respond By
Feb 16, 2006
Word Count
0
Budget
$100
Language
English
Gender
Female
Age Range
-
Category
-

Job Description

This recording is part of a phone tree for a computer support company in Kalamazoo, Michigan. The entire script contains 273 words and has a read time
between 100 and 120 seconds.

Callers to this company are typically experiencing computer troubles and may be impatient or stressed. The prompts should be read with a pleasant, reassuring
tone at a conversational pace - neither hurried to make callers feel rushed nor slow to make callers grow impatient.

The name of the company is TCB Networks. "TCB Networks" should be read as TeaSeaBeeNetworks, without a pause between letters.

This script does not need to be broken into smaller files. For your recording convenince it can be split up in any fashion you like: it can be recorded as
one long spot or, if re-takes are necessary, can be broken into smaller files wherever convenient for you. The client is comfortable editing the audio files
and will not have a problem splitting or patching any files provided.

If you choose break this script into individual files, the suggested filename is enclosed in [] brackets, but any unique filename will be acceptable.

If you choose not to break this script into individual files, be sure to include a brief pause between menu options. Don't worry about the length of the pause, as it can be digitally edited by the client, just be
careful not to carry over sounds from the end of one menu option into the beginnig of the next menu option.
Example: "For technical support, press one [pause] For sales, press two"

The preferred audio format is gsm, but wav and mp3 may also be used.

Thank you very much for you time and energy.

Script:

[mainmenu_welcome]
Thank you for calling TCB Networks.
If you know your party's extention, you may dial it at any time.

[mainmenu_option1]
For technical support, press one

[mainmenu_option2]
For sales, press two

[directory]
For a dial by name directory, please press the pound key

[othercallers]
All other callers, please press 0.

[support_option1]
If your business is covered by our Total Support Plan, please press 1

[support-totalsupport_welcome]
Please enter your four digit client ID number.
If you do not know your client ID, please press the pound key.

[support-allbusy_welcome]
All of our technicians are currently assisting other customers.

[wevalueyourtime]
We value your time and wish to assist you as quickly as possible.

[support-noanswer_option]
If this is an emergency, please press 1

[support-noanswer_option2]
To leave a message for the next available technician, press 2

[returntomainmenu]
To return to the main menu, press 9

[sales-allbusy_welcome]
All of our sales representatives are currently assisting other customers.

[sales-allbusy_option1]
To leave a message for the next available sales representative, press 1

[reception-allbusy_welcome]
All of our operators are currently assisting other customers.

[reception-allbusy_option1]
To leave a message for the next available operator, press 1

[support-emergency_welcome]
We will assist you as quickly as possible during this emergency.

[support-emergency_option1]
To leave a priority message for the next available technician, press 1.

[support-emergency_option2]
To be transferred to the cellular phone of an emergency support technician, press 2.

[transfer]
Please wait while I transfer your call.

[voicemail_reception]
The next available operator will return your call as quickly as possible.

[voicemail_support]
The next available technician will return your call as quickly as possible.

[voicemail_sales]
The next available representative will return your call as quickly as possible.

[voicemail_beginrecording]
To ensure a timely response, please clearly state your name, telephone number, and a brief message. You may begin recording after the tone.

Ready to get started?

Join the #1 marketplace for voice-over talent

Need Some Help?
Contact us for help with your voice over project.