Container/Warehouse training video

Job #151

Job Posting Details

Job # 151 Container/Warehouse training video

Posted Date
Feb 17, 2005 @ 21:11
Respond By
Feb 24, 2005
Word Count
Age Range

Job Description

This is a in-house training video used by employees and outside contractors. The script will not be finalized until next week.

This is the first time I have used this service -- so not sure what to expect. Ideally, we'd like a AIFF file sent to us by email. A high quality MP3 would probably work too. A phone patch to review the recording session would be nice.

We are open for both male and females voices. The audience is primarily male and might be more attentive to a female voice.




Rayonier Performance Fibers is known the world over as the premier producer of cellulose fibers. Our customers use these fibers in the production of numerous end use products including textiles, optical clarity and photographic film, impact-resistant plastics, pharmaceuticals, cosmetics, food products, paints, filters, rocket propellants, and disposable absorbent products.

As a supplier to customers in more than 50 countries around the world, shipping, transportation and our warehouse operations are critical components in our customer service chain. These operations not only ensure that customers receive the product they ordered on time, but also that it arrives undamaged and in an on-specification condition so that it operates effectively in their manufacturing process.

We’ve earned our reputation over many decades, and we must continue to do so every day, by producing the highest quality products and serving our customers better than the competition can.

All of our employees, and all those who work with us, must be empowered to put our customers first. Everyone who touches our products and provides service to our customers is a critical channel between Rayonier and it’s valued customers.

One of the key issues in ensuring the good arrival condition of our products is the container in which it is shipped. Dirty or damaged containers may result in contamination of the pulp during shipment. This can lead to production delays or interruptions for our customers and their inability to meet their obligations. When our products don’t meet our customer’s expectations, we are responsible for correcting it. This can be a costly exercise and one that can jeopardize relationships and lead our customers to seek another supplier.

The responsibility for clean, high quality containers begins with our contract truck drivers.

Please drive carefully. Rayonier expects truck drivers to obey speed limits and all traffic safety laws.

Ultimate responsibility for ensuring a clean container rests with the Mill’s warehousing operations.


But if meeting and exceeding customer expectations is our central focus, how does it relate to our operations? Let’s be clear about what our customers expect.

Uniform product standards – clean and dry

Custom packaging

Safe handling in transport

On-time delivery

* Reliability

Again, these expectations can be jeopardized by shipping our products inside dirty or damaged containers. An overriding goal for operators is to ensure that no condition exists that may alter the quality of the pulp in transit. This requires that you exercise both common sense and good judgment.


Rayonier has established a number of container inspection procedures to standardize and guide the inspection process. These procedures are intended to serve as minimum standards. Remember: warehouse employees have the authority and the responsibility to reject containers for any reason that may jeopardize the arrival condition of our product to our customers.

When receiving a container from a shuttle driver at the loading dock, first inspect the door gaskets. They should be in good condition and free of cuts or damage that could prevent a good seal. If upon inspection you feel the seal is broken, reject the container.

Next, enter the container and inspect for any holes. These are usually best identified by having the dock inspection light off and looking for light leaks. If you detect a hole or leak of any kind, reject the container. Temporary repairs to holes or leaks, such as aluminum tape, may not hold up during a long ocean transit and could result in water damage to the pulp. Therefore, these types of repairs should not be made to containers. If temporary repairs of this nature are found during inspection, the container must be rejected.

Turn on the dock inspection light to thoroughly inspect it’s interior. Take note of the physical condition of the floor. Any container with broken boards that impair the structure of the floor should be rejected. If mounting bolts are found protruding from the container floor, they must be either removed or screwed into the floorboard. If, for any reason, a repair of this nature cannot be accomplished, reject the container.

If rust stains are observed on the walls or ceiling, they may be indications of existing damage. If you see such stains, search for the source of the rust and the extent of the damage. If the damage has been repaired, ensure the rust will not rub off. If either the rust damage has not been repaired or the rust rubs off, the container should be rejected.

Are there any oil or other stains on the floor? Using a white paper, wipe any and all stained areas. If the stain rubs off on the paper, reject the container. Non-transferable stains are acceptable.

There should be no glass, beads, styrofoam, metal shavings/pieces, or any other foreign objects in the container. If this condition exists, it is the responsibility of the shuttle driver to clean out the container.

If you discover any fresh or peeling paint anywhere inside the container, you must reject it.

Finally, if you detect any foreign or foul odor that does not quickly dissipate when the container is opened, the container must be rejected.

If you feel a container should be rejected for any reason, take a moment to fill out a container inspection form indicating the reason for the rejection. Sign the bottom of the form. If the defect or contamination should have been detected at the port, have the shuttle driver sign the reject form as well.

If, however, you’ve completed these steps and have determined the container is acceptable, you may begin loading the container.

Remember: this is the last quality check before our product leaves the Mill. A lot of effort and time on the part of your fellow employees and a great deal of expense have gone into producing the finest grades of pulp product in the world. Our customers are counting on us and we’re counting on your commitment to excellence in container inspections to help ensure a quality product reaches each and every customer on schedule.


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