IVR

Job #159

Job Posting Details

Job # 159 IVR

Posted Date
Feb 20, 2005 @ 02:04
Respond By
Feb 24, 2005
Word Count
0
Language
-
Gender
Both
Age Range
-
Category
-

Job Description

Hello you have reached the jnet!

(Your call may be monitored or recorded for quality assurance purposes)

(Please listen carefully as our menu has been changed)

If you know your parties extension you may dial it at any time (during this message)

For billing and account information press 1

To sign up or to request information about the jnet’s various service plans press 2

If you're calling about the status of your new DSL order or need assistance setting up your DSL line press 3

If you are encountering a technical problem and need assistance press 4

If you are requesting opening or blocking a particular site press 5

To speak with the operator remain on the line or dial 0







While waiting:

All agents are busy assisting other customers your call is important to us please continue to hold for the next available representative.



Queue Expired:

Sorry there is no one available to take your call please leave a message and we’ll get back to you as soon as possible... thank you!!



Outages:

If you’re experiencing outages in zip code ….

Please be advised that our technical team is aware; and is at work remedying the problem, we expect to be fully operational in approximately … minutes.



If you’re experiencing problems with your email:

Please be advised that our technical team is aware; and is at work remedying the problem, we expect to be fully operational in approximately … minutes.





If you’re experiencing problems with Dialup:

Please be advised that our technical team is aware; and is at work remedying the problem, we expect to be fully operational in approximately … minutes.







Support night menu:

You have reached our technical support line.

Our hours are Monday thru Friday 8:00 am to midnight, Eastern Standard Time.

To leave a message press 1; or call back during hours of operation.

If you need immediate assistance call 866-857-6007



CS night menu:

You have reached our customer service line.

Our hours are Monday thru Friday 9:00 am to 5:00 pm eastern standard time.

If you are in need of technical assistance press 3, or press 1 to leave a message in our general mailbox.

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