acs on hold and IVR

Job #1834

Job Posting Details

Job # 1834 acs on hold and IVR

Posted Date
Jul 24, 2006 @ 17:08
Respond By
Aug 1, 2006
Word Count
Age Range

Job Description

CardMarte is a Turn Key Solution Provider of stored value cards. We offer the most practical and state of the art technology and services in our industry making a meaningful difference in the lives of millions of individuals who need a better way to send, receive, spend, or save money.

CardMarte’s mission is to reach a worldwide market with our financial prepaid card products and services, providing the highest form of integrity, competitive pricing and unsurpassed service with strong, long-lasting relationships throughout the world.

Word Count: approximately 308

Telephone IVR script:

Hello and thank you for calling the customer service department for your pre-paid Mastercard. Your call is very important to us and will be answered in the order it was received, so please do not hang up. To better assist you, your call may be monitored and recorded for quality assurance and security.

To transfer to a live English speaking customer service representative press 1 on your touch tone phone now.
Or to speak to a live Spanish speaking representative press 2 on your phone now.

Again press 1 for English or 2 for Spanish.

On Hold Script:

Thank you for holding! Your privacy and all information you provide is always kept confidential. Please never give your pin number to anyone, and we will never ask you for it.

Did you know you can order additional cards for your loved ones at only 4.95 per card for the United States and all Central American countries, and you can transfer money to these cards using your cell phone, or calling this number or at the location you purchased your card! You can also have your paycheck deposited on your card and other loved ones cards in any country and avoid high check cashing and money transfer fees!

Did you know that your card in insured against loss, theft, fraud, and can be used any where Mastercard is accepted worldwide and is the safest, easiest, and cheapest way to keep your money, send your money, and spend your money. You can request a brochure on all the features, fees, and promotions of all our card programs. Your satisfaction is our guarantee. Saving you money is our promise!

If you ever have any questions please do not hesitate to call our toll free customer service line 24 hours a day 7 days a week.

Thank you for holding we will be right with you.

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