IPvox

Job #2257

Job Posting Details

Job # 2257 IPvox

Posted Date
Oct 17, 2006 @ 02:42
Respond By
Oct 20, 2006
Word Count
0
Language
English
Gender
Both
Age Range
-
Category
Telephone

Job Description

IPVox is today a leading provider of multimedia customer interaction software applications. IPVox’s portfolio of products today covers multi channel contact centers for SMEs and enterprises.Over the past five years, IPVox has built the knowledge and expertise in interactive CRM applications and solutions through its extensive channel network.

We need an English recording for our IVR system. References to the other language options are made and are not required to be read.

Main Greeting:

(Malaysian greeting)
“Welcome to TeleEnquiry.”….
(Malaysian option)
“For English, please press 2.”….
(Mandarin greeting and option)

“Please enter your DRN followed by the # key or press the # key for new DRN enquiry and personal identification number setup.”

Invalid DRN:

“I’m sorry, you have entered invalid numbers. Please enter your DRN followed by the # key or press the # key for new DRN enquiry and personal identification number setup.”

Time limit exceeded:
“I’m sorry, you have exceeded the permissible time limit.
Please call later. Thank you for using TeleEnquiry.”

Valid DRN:
“Please enter your personal identification number followed by the # key..”

Invalid identification number:

“Please hold on…I’m sorry, you have entered invalid numbers.
Please enter your personal identification number followed by the # key..”

Valid identification number:

“Please hold on…
For Distributor Detail Enquiries, press 1.
For PV Enquiries, press 2.
For Distributor Bonus, press 3.
For Meeting and Seminar Schedule, press 4.
To change your Personal Identification Number, press 5.
To transfer to Distributor Service Representative, press 0.”


Distributor Detail Enquiries:

“For Distributorship Expiry Date, press 1.
For Distributor Bank Account Number, press 2.”

Distributorship Expiry Date:

"Please hold on. Your Distributorship Expiry Date is…….
To repeat, press the * key. To return to main menu, press 9.”

Distributor Bank Account Number:

“Your Distributor Bank Account Number is XXXXXXXXXXX.

No data available:

“Please hold on…... I am sorry, there is no relevant data available at the moment.
To return to main menu, press 9.”

PV Enquiries:

“For Accumulated Personal Group PV Enquiry, press 1.
For Personal & Personal Group PV Enquiry, press 2.
For number of Qualified Lines Enquiry, press 3.”

Accumulated Personal Group PV:

“Please hold on...Your Accumulated Personal Group PV is XXXXXXXXXX.

No data available:

“Please hold on... I am sorry, there is no accumulated PV for SE and above.
To return to main menu, press 9.”

Personal and Personal Group PV:

"Please hold on… Your Personal PV for the month of……… is………, personal group PV is……….
To repeat, press the * key. To return to main menu, press 9.”

Number of Qualified Lines:

“Please hold on… For voice, press 1.
For fax press 2.”

Voice:

“Your personal PV for the month of……Is ……, Personal Group PV is…….. Number of Qualified lines with QSE is…….., Number of Qualified lines with QSM is ……… Number of Qualified lines with QRCM is ………….
To repeat, press the * key. To return to main menu, press 9.”

Fax:

“When you hear the tone, please press the start button.”

Distributor Bonus:

“For Distributor Bonus Enquiry, press 1.
For Bonus Statement Printing, press 2.”

Distributor Bonus Enquiry:

“Please hold on. Your Distributor Bonus for ……….. is Ringgit Malaysia ………and cent…….
To repeat, press the * key. To return to main menu, press 9.”

Bonus Statement Printing:

“Please hold on. When you hear the tone, please press the start button.”

Meeting & Seminar Schedule:

No information available:

“I am sorry, there is no latest meeting & seminar schedule at the moment.
To return to main menu, press 9.”

Change of Personal Identification Number:

“You may now change your personal identification number.
Please enter your new 4 digit personal identification number followed by the # key.

If more or less than 4 digits:

“I’m sorry… You have entered an incorrect 4 digit personal identification number. Please enter your new 4 digit personal identification number followed by the # key. “

4 digit number :

“Please re-enter your new 4 digit personal identification number followed by the # key to confirm. “

Invalid number:

“I’m sorry, you have entered invalid numbers. Please re-enter your 4 digit personal identification number followed by the # key to confirm.”

Confirmed number:

“Please hold on… Your personal identification number is confirmed.
To repeat, press the * key. To return to main menu, press 9.”


Transfer to Distributor Service Representative by pressing 0:

“Please hold on,… I will transfer your call to a Distributor Service Representative.”

Invalid option selection from the menu:

“I’m sorry, you have entered an invalid selection.”

New Features to be included in the main menu:

“For Incentive Entitlement enquiry, please press X.”
“For Accumulated Travel Incentive Fund enquiry, please press X.”
“For Profit Sharing Fund enquiry, please press X.”
“For number of Car Fund qualifying month enquiry, please press X.”
“For number of Diamond International Forum qualifying month enquiry, please press X.”
“For number of Royal Achievement Bonus qualifying month enquiry, please press X.”


Newly Registered Distributor Greeting:

(Malaysian greeting)
“Welcome to TeleEnquiry.”….
(Malaysian option)
“For English, please press 2.”….
(Mandarin greeting and option)

“Please enter your DRN followed by the # key or press the # key for new DRN enquiry and personal identification number setup.”

If entered the # key:

“Please enter your I.C. Number followed by the # key.

Invalid I.C. Number:

“Please hold on…I’m sorry, you have entered the invalid numbers. Please enter your I.C. Number followed by the # key.”

Time limit exceeded:
“I’m sorry, you have exceeded the permissible time limit. Please call later. Thank you for using TeleEnquiry.”

Valid I.C. Number:

“Please hold on…Your DRN is ………

“To repeat, press the * key.
Otherwise, to setup personal indentification number, press 1. “


Personal identification number setup:

“You may now setup your personal identification number.
Please enter your 4 digit personal identification number followed by the # key.

If more or less than 4 digits:

“I’m sorry… You have entered an incorrect 4 digit personal identification number. Please enter your 4 digit personal identification number followed by the # key. “

4 digit number :

“Please re-enter your 4 digit personal identification number followed by the # key to confirm. “

Invalid number:

“I’m sorry, you have entered invalid numbers. Please re-enter your 4 digit personal identification number followed by the # key to confirm.”

Confirmed number:

Please hold on… Your personal identification number is confirmed.

Thank you for using TeleEnquiry System.

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