Miriale IVR

Job #2653

Job Posting Details

Job # 2653 Miriale IVR

Posted Date
Jan 4, 2007 @ 19:03
Respond By
Jan 6, 2007
Word Count
0
Language
English (North American)
Gender
Female
Age Range
-
Category
Telephone

Job Description

Miriale International is part of a large company called Provea.

PROVEA, the mail order company, was founded in 2002. It is already experiencing significant growth on the ladies’ and men’s underwear market in more than 15 European countries. The quality of its products and its brand new information and home delivery system allow PROVEA to offer its customers the best terms and conditions.

We are looking to record the following in .WAV format with file names as the number of text (ex 01.WAV or 15B.WAV). Voices can be in stereo format quality CD, we will then process them in Dialogic format.

Miriale Customer Service IVR Text
----------------------------------

Automated Voice Response for Customers Service:

1) Welcome to Miriale International customer service.
2) Welcome to Editions Atlas customer service.
3+15B) In order to ensure a good quality service, your message may be recorded
4) If you already have a customer number, press 1
5) If not please press 2
6) Please type your 11 digit client number which you will find on the invoice above your address
7) Our customer services department is closed at this time. We are open from Monday to Friday from 8 am to 5 pm Eastern Standard Time. We thank you for your call and look forward to hearing from you soon.
8) Thank you for calling. Please hold the line. We will connect you to a Customer service representative.
9) All our lines are presently busy however we will answer your call in a moment. Thank you for your patience.
10) Unfortunately all our customer service representatives are busy. We thank you for your patience and would kindly ask you to call later.
11) Our offices are closed today for a public holiday. We look forward to hearing from you soon.

Automated Voice Response for IVR:

12B) Our automated service is not working due to maintenance. Please call back later.
13A) One moment please. We will transfer you to a customer service representative.
13B+56) All our customer service representatives are busy, please hold the line.
14) We have been unable to enter your choice, please call again during our office hours: from 8 am to 5 pm Eastern Standard Time, Monday to Friday. Thank you, we look forward to hearing from you.
15A) You are connected to the Miriale International automated Service. Welcome! Please have your latest invoice handy.
It contains important information at the bottom right-hand corner which will help us process your request.
Please enter the eleven digits of your client number."
16) We have been unable to identify your client number, please enter it again.
17) We cannot identify your client number.
18) If you wish to carry out another operation,
19A) If you wish to take advantage of an additional items from our offer.
19B+22B) If you wish to change the size or model.
19C) If you wish to receive the second set instead of the set « reserved for you »
19D+21B) If you wish to receive the second set in addition to the set « reserved for you »
19E) If you wish to change the size of under garments,
19F) If you wish to skip the next shipment
19G) If you wish to receive the second set instead of the set « reserved for you »
19H) If you wish to receive the second set in addition to the set « reserved for you »
19I+40E) If you wish to speak to a cutomer service representative,
19J) If you wish to change the size of the bra,.
20) Please call again during our office hours: from 8 am to 5 pm Eastern Standard Time, Monday to Friday.
) Thank you, we look forward to hearing from you soon.
23) We have identified your client number. You can now give your instructions in the following manner.
24) You can now order by entering the 4-digit article number on the order form.
24A) Please type the 4-digit bra number of your set.
24B) Please type the 4-digit panties or thongs number of your set.
25A) Please indicate the quantity (between 1 and 3) that you would like to order
25B) We have been unable to register the article number, please enter it again.
26) The article number has not been registered.
28A) We have registered your order.
28B) If you wish to order another optional offer, .
28C) If you do not wish to place another order, .
29) Thank you, we look forward to hearing from you soon.
30A) Now, please indicate the changes you wish to make for your next shipment.
30B) To receive the tai models from now on, .
30C) To receive the maxi models from now on, .
31) We have been unable to enter your request, please start again.
32) Your request has not been registered.
34A) To receive from now on BOXER CLASSSIC line, .
34B) To receive from now on BRIEFS CLASSSIC line, .
34C) To receive from now on BOXER SPORT line; .
35A) To receive the A line – light colored tights –
35B) To receive the B line – light colored stockings –
35C) To receive the C line – dark colored tights –
35D) To receive the D line – dark colored stockings –
36A) To receive thongs instead of panties –
36B) To receive panties instead of thongs –
38) We have registered the change of size Thank you.
39) Now, please indicate the size.
40A+44A) To receive size S, .
40B+44B) To receive size M, .
40C+44C) To receive size L, .
40D+44D) To receive size XL, .
41A) To receive size 42-44 ; .
41B) To receive size 46-48 ; .
41C) To receive size 50-52 ;
41D) To receive size 54-56 ; .
41E) To receive size 58-60 ; .
44E) To receive size XXL ; .
45A) To receive size I – 36/38 –
45B) To receive size II – 40/42–
45C) To receive size III – 44/46 –
45D) To receive size IV – 48/50 –
45E) Unfortunately, size IV is no longer available for the stockings.
46) To receive size 34-36;.
46A) To receive size 38-40;
46B) To receive size 41-43;
46C) To receive size 44-46;
46D) To receive size 42-44;.
46E) To receive size 46-48;.
46F) To receive size 50-52;.
48) We have registered the size change. Thank you.
50) If you wish to skip the next parcel, enter the 4-digit number indicated in the important information at the bottom right-hand corner of your invoice or email.
51) The deadline for a refusal has passed. We regret to inform you that it is too late to cancel your next shipment.
52) We have not been able to register the number of the next parcel, please enter it again.
53) We have not been able to enter your request.
55) We have registered your request to refuse the next parcel.
57) We regret to inform you that no cutomer service representative is available for the moment, please call later.
58A) Press 1.
58B) Press 2.
58C) Press 3.
58D) Press 4.
58E) Press 5.
58F) Press 6.
58G) Press 7.
58H) Press 8.
58I) Press 9.
59A) To receive size 39-40
59B) To receive size 41-42
59C) To receive size 43-44
59D) To receive size 45-46
59E) To receive size 47-48

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