Automated Help Desk Greeting

Job #4817

Job Posting Details

Job # 4817 Automated Help Desk Greeting

Posted Date
Sep 12, 2007 @ 16:23
Respond By
Sep 17, 2007
Word Count
215
Language
English
Gender
Both
Age Range
-
Category
Telephone

Job Description

Instructions for this Recoding: We will be using this recording for our primary support center front end. The recording needs to be very clear and deliberate so that the caller/listener can hear every word and understand everything that is said. The recording also needs to sound very sincere, professional and interesting. Some suggestions are to give the script life by accentuating specific words or phrases (sort of like a sports radio broadcaster or DJ would). We would like for the slogan “Relax… we're here to help” to include some sort of catchy sound effect or jingle, if possible… something that captures a computer or high-tech industry feel. We will need this recorded in MP3 format and also recorded directly onto the main help desk extension. We will provide the telephone number and pin number to log into the extension. The extension only allows about two minutes to record the above greeting so it will have to spoken/recorded sort of quickly but still very clearly so that it still sounds attractive to callers. Thank you in advance! -------------------------------------- Automated Help Desk Greeting Script Thank you for calling Serial Support… SOUND EFFECT “Relax… were here to help”. You have reached our 24 hour Help Desk system. Remember, from laptops to PDA’s, Serial Support sells and services all technology. Our specialists are currently standing by to assist you, but first we will need some basic information in order to proceed. First, you will leave us a detailed message describing your service request or needs on our convenient 24 hour automated voice paging system. Once you have completed leaving your request, our service center will immediately be notified. The first available technician will be provided your information and assigned to call you back to discuss service, options, pricing, and arrange for your free pickup, delivery, or drop off. If you feel you have a complicated request, or you would like to be contacted immediately, or if you would just prefer to be contacted by email, please include your email address in your message and be sure to spell it out very clearly. You can also send your request by email to support@serialsupport.com. At the tone, please be sure to speak very clearly and to include your full name, callback phone number or email address, and exactly how we can be of service to you. Thank you for choosing Serial Support… “Relax… were here to help”.

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