Phone System Prompts

Job #515

Job Posting Details

Job # 515 Phone System Prompts

Posted Date
Jun 22, 2005 @ 18:28
Respond By
Jul 1, 2005
Word Count
0
Language
-
Gender
Both
Age Range
-
Category
-

Job Description

Caller Prompts:

1. After the tone, please speak your name. (1801)
2. After the tone, slowly speak the ten-digit number of the party you wish to reach, area code first. (TBD)
3. After the tone, please dial the ten-digit number of the party you wish to reach, area code first. (9001)
4. The number you entered is [phone number]. (9598)
5. If this is correct, say yes. If this is not the number you wish to dial, say no. (TBD)


Caller Announcements:

1. I’m sorry, the number you have entered is not valid. Please wait while I transfer you to an operator. (TBD)
2. I’m sorry, the number you have entered is not valid. Please try again. (1007)
3. I’m sorry, the number you have entered has been blocked. Please hang up and try a different number. (1112)
4. Please wait while I connect your call. (1011)
5. I’m sorry, the number you have entered is busy. Please hang up and try again at a later time.(TBD)
6. I’m sorry, the party you are trying to reach has rejected your call. Please hang up and try a different number.(3042)
7. I’m sorry, the party you are trying to reach has rejected your call and blocked subsequent calls for 24 hours. Please hang up and try a different number.(3043)
8. I’m sorry, the party you are trying to reach is not responding. Please hang up and try again or attempt a different number.(1002)
9. I’m sorry, the party you are trying to reach has chosen to speak with an attorney. Please hang up and try a different number. (NOT USED)


Called Party Prompts:

1. A valid credit card is needed to accept this call. Please select from the following options: If you wish to pay with a credit card, press 1. To reject this call, press 3. To block all calls from this police department for 24 hours, press 4. (3000)
2. You may obtain reduced rates by paying with a valid credit card. Please select from the following options: If you wish to pay with a credit card, press 1. If you wish to accept this call as a collect call, press 2. To reject this call, press 3. To block all calls from this police department for 24 hours, press 4. (3001)
3. A valid credit card is needed to accept this call. Please select from the following options: If you wish to pay with a credit card, press 1. To reject this call, press 3. To block all calls from this police department for 24 hours, press 4. To obtain rate information for this collect call, press 5. (3002)
4. You may obtain reduced rates by paying with a credit card. Please select from the following options: If you wish to pay with a credit card, press 1. If you wish to accept this call as a collect call, press 2. To reject this call, press 3. To block all calls from this police department for 24 hours, press 4. To obtain the rate information for this collect call, press 5. (3003)
5. Are you sure you wish to reject this call? To reject this call, press 1, otherwise, press 2. (3010)
6. Are you sure you wish to reject and block this call? All calls from this police department will be blocked for 24 hours. To reject all calls from this police department for 24 hours, press 1. Otherwise, press 2. (3011)
7. I’m sorry, the number you have entered is not valid. Press 1 to try again or 2 to cancel. (3020)
8. For your security, please enter a 4-digit personal identification number, or PIN, followed by the pound key. You will be asked to enter this pin instead of your credit card number for all future calls. (3021)
9. Please confirm your PIN by entering it again followed by the pound key. (3022)
10. I’m sorry, the PINs you entered do not match. Press 1 to try again or press 2 to cancel. (3023)
11. I’m sorry, the PIN you have entered is not valid. Press 1 to try again or press 2 to cancel. (3024)
12. I’m sorry, the credit card you have entered has been rejected. To re-enter the card or try a different card, press 1, otherwise press 2 to cancel. (3025)
13. Your call is now connected. To be connected with an attorney at any time during the call, press 1. (NOT USED)
14. Please press 1 to continue this call. (1020)
15. Please enter your 4-digit PIN, followed by the pound key. (1006)
16. Please enter your credit card number followed by the pound key. (1201)
17. Please enter the four digit expiration date followed by the pound key. For example, if your expiration date is April 2007, you should enter zero-four-zero-seven. (1202)
18. Please enter the 5-digit billing zip code for this credit card, followed by the pound key. (1210)
19. For your convenience, you may save this credit card information for future use. If you would like to save this credit card information, please press 1, otherwise, press 2. (3026)
20. Your credit card information has been saved previously. If you would like to use the saved credit card, press 1, otherwise, press 2. (3027)


Called Party Announcements:

1. You have a collect call from [recorded inmate name] (3030)
2. who is calling from the [police department]. (3031)
3. You have rejected this call. Goodbye. (3040)
4. You have rejected this call and blocked all future calls from this police department for 24 hours. Goodbye. (3041)
5. The credit card rate for this call is [amount] (3050)
6. for the first three minutes and [subsequent amount] (3051)
7. for each additional three minute period. Charges apply at the beginning of each three minute period. (3052)
8. The collect call rate for this call is [amount] (3053)
9. for the first three minutes and [subsequent amount] (same as 6 above)
10. for each additional three minute period. Charges apply at the beginning of each three minute period. (same as 7 above)
11. The rate for this collect call is [amount] for the first three minutes and [subsequent amount] for each additional three minute period. Charges apply at the beginning of each three minute period. (same as 8 above)

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