Ch-ch-changes: Marybeth

Job #59093

Job Posting Details

Job # 59093 Ch-ch-changes: Marybeth

Posted Date
Jul 5, 2012 @ 22:35
Respond By
Jul 9, 2012
Word Count
Approximately 150
Language
English (Scottish)
Gender
Female
Age Range
Senior
Category
Educational

Job Description

Part of a training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your Character
Mary-Beth, an Office Depot Customer, has just called in and needs to make some changes to her account. Her company just moved into a bigger office and added a new employee so she needs the account to be up-to-date.

Her demeanor is like Mrs. Doubtfire or Dame Edna—sweet to others generally unless hassled and able to deliver a wicked left-handed compliment with grace.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

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