Emergency Order: Brenda Masterson Job # 59095

Job Posting Details

Job # 59095 Emergency Order: Brenda Masterson

Posted Date
Jul 5, 2012 @ 22:46
Respond By
Jul 9, 2012
Word Count
Approx. 150
Language
English (North American)
Gender
Female
Age Range
Middle Aged
Category
Educational

Job Description

In this script you are speaking with a call center agent. You’ve called Office Depot’s sales support center to speak with a representative about your office supply order.

As a part of this training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your Character
Brenda Masterson is a customer of Office Depot. She calls in because she needs a bunch of paper in a hurry. Her supply of paper had been damaged by floodwaters and now the office is backlogged with printing needs due to a lack of paper. She needs paper to get the office caught up with it's demand and then to hold them over for the rest of the week.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

Please refer to the notes within the script for direction.

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