Extreme Coupon-er: Tasha Jackson

Job #59096

Job Posting Details

Job # 59096 Extreme Coupon-er: Tasha Jackson

Posted Date
Jul 5, 2012 @ 22:50
Respond By
Jul 9, 2012
Word Count
Approx. 150
Accent
US African American
Language
English (North American)
Gender
Female
Age Range
Middle Aged
Category
Educational

Job Description

In this script you are speaking with a call center agent. You’ve called Office Depot’s sales support center to speak with a representative about your office supply order.

As a part of this training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your Character
Tasha Jackson is a direct customer who LOVES to save money. She has been a loyal Office Depot customer for years not only because of the low prices, but because of the excellent customer service that she consistently receives.

Tasha has called in and wants to place a simple order today. She will want to apply a coupon to her order. Nothing out of the ordinary.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

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