Order Up: Mary Weathers

Job #59128

Job Posting Details

Job # 59128 Order Up: Mary Weathers

Posted Date
Jul 6, 2012 @ 16:30
Respond By
Jul 10, 2012
Word Count
approx. 150
Language
English (North American)
Gender
Female
Age Range
Middle Aged
Category
Educational

Job Description

In this script you are speaking with a call center agent. You’ve called Office Depot’s sales support center to speak with a representative about your client’s office supply order.

As a part of this training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your Character
Mary Weathers, is an Office Depot Account Manager. In her role she often is “out in the field” visiting business customers. When she has a few minutes she calls into Office Depot’s sales support center because she needs to place an order for her contract customer, Brenda Masterson.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

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