Release the Binder Clips: Casey

Job #59133

Job Posting Details

Job # 59133 Release the Binder Clips: Casey

Posted Date
Jul 6, 2012 @ 16:44
Respond By
Jul 10, 2012
Word Count
approx. 150
English (North American)
Age Range
Young Adult

Job Description

In this script you are speaking with a call center agent. You’ve called Office Depot’s sales support center to speak with a representative about your office supply order.

As a part of this training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your Character
Casey, a young professional calls in and needs to release an order that her boss previously placed on hold. Casey seems to be having a bad day; her boss seems very controlling. Casey is a bit cautious about not getting in trouble with her supervisor. Today, Casey received the green light to release the order. The agent will need to help Casey send the order on its way.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

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