Research and Modify Orders: Ted

Job #59134

Job Posting Details

Job # 59134 Research and Modify Orders: Ted

Posted Date
Jul 6, 2012 @ 16:47
Respond By
Jul 10, 2012
Word Count
approx. 150
English (North American)
Age Range
Middle Aged

Job Description

In this script you are speaking with a call center agent. You’ve called Office Depot’s sales support center to speak with a representative about your office supply order.

As a part of this training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your Character
Ted is an Office Depot customer. Ted is upset that his order had not arrived. He has a sense that when it comes to service he always seems to find himself falling through the cracks of the organization. Because of that he is a bit more sensitive to bad service and bit more reactive.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

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