Basic Return: Lucas Zelek

Job #59225

Job Posting Details

Job # 59225 Basic Return: Lucas Zelek

Posted Date
Jul 9, 2012 @ 15:01
Respond By
Jul 11, 2012
Word Count
approx. 150
Language
English (North American)
Gender
Male
Age Range
Middle Aged
Category
Educational

Job Description

In this script you are speaking with a call center agent. You’ve called Office Depot’s sales support center to speak with a representative about your office supply order.

As a part of this training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your character:
Direct Customer Lucas Zelek, calls in because he ordered too many cases of the Office Depot brand paper towels and now he needs to return one of them. Lucas owns the White Collar Grill. He’s pressed for space and has nowhere to store an extra case of paper towels.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

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