Credit Only: Jack Abbe

Job #59228

Job Posting Details

Job # 59228 Credit Only: Jack Abbe

Posted Date
Jul 9, 2012 @ 15:05
Respond By
Jul 11, 2012
Word Count
approx. 150
English (North American)
Age Range
Middle Aged

Job Description

In this script you are speaking with a call center agent. You’ve called Office Depot’s sales support center to speak with a representative about your client’s office supply order.

As a part of this training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your character:
Jack Abbe is an account manager at Office Depot. He is often in the field, visiting clients. As an account manager he is direct and to the point. He doesn’t have a lot of time to spend on the phone.

He is now calling in on behalf of one of his contract customers—Linda Tucker who works at a major Pharmacy chain. He says she ordered Scotch Magic Tape yesterday, but she never received it. When they didn’t receive the tape in order her people went and purchased it—now she no longer needs the tape. Apparently recently Linda let Jack know that she also did not receive two cases of paper—but told him she called in about this already. Jack is calling in for assistance with getting Linda credit for the tape she was charged for but never received.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

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