Delivery Only: Linda Tucker

Job #59231

Job Posting Details

Job # 59231 Delivery Only: Linda Tucker

Posted Date
Jul 9, 2012 @ 15:07
Respond By
Jul 11, 2012
Word Count
approx. 150
English (North American)
Age Range
Middle Aged

Job Description

In this script you are speaking with a call center agent. You’ve called Office Depot’s sales support center to speak with a representative about your office supply order.

As a part of this training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your character:
Linda Tucker is a contract customer. This just means that her company has contract pricing with Office Depot for better deals on the list of items they most often purchase. The deals are not on every item—just the items that their organization lists.

Linda is a pharmacist for a large Pharmaceutical company such as Walgreens, CVS, Rite Aid, etc. Recently, one of her employees told her they were all out of paper so Linda bought five more cases to replenish the stock.

When the order was delivered, Linda realized that only three cases of the paper were shipped. She waited a day to see if the two cases would arrive, but she had no such luck. She is calling to find out when she’ll receive her other two cases of paper.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

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