Even Exchange: Yvonne

Job #59232

Job Posting Details

Job # 59232 Even Exchange: Yvonne

Posted Date
Jul 9, 2012 @ 15:10
Respond By
Jul 11, 2012
Word Count
approx. 150
Language
English (North American)
Gender
Female
Age Range
Young Adult
Category
Educational

Job Description

In this script you are speaking with a call center agent. You’ve called Office Depot’s sales support center to speak with a representative about your office supply order.

As a part of this training program, the agent-in-training will be having a simulated conversation with your character. The learner will “say” something to you and then receive your audio response. Context for each scene has been provided.

Your character:
Yvonne, is a busy salon owner. Last year her three-chair salon did over $300K. She is a regular customer of Office Depot’s. She’s called in today because she received a defective Swingline Desk Stapler in her latest order. She still would like to receive a properly functioning replacement.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

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