Credit and Forget It - Jack

Job #63505

Job Posting Details

Job # 63505 Credit and Forget It - Jack

Posted Date
Sep 19, 2012 @ 15:55
Respond By
Sep 21, 2012
Word Count
approximately 200
$100 - $250
English (North American)
Age Range
Middle Aged

Job Description

Your character:
Jack Abbe is an account manager at Office Depot. He is often in the field, visiting clients. As an account manager he is direct and to the point. He doesn’t have a lot of time to spend on the phone.

He is now calling in on behalf of one of his contract customers—Linda Tucker who works at a major Pharmacy chain. He says she ordered Scotch Magic Tape yesterday, but she never received it. When they didn’t receive the tape in order her people went and purchased it—now she no longer needs the tape. Apparently recently Linda let Jack know that she also did not receive two cases of paper—but told him she called in about this already. Jack is calling in for assistance with getting Linda credit for the tape she was charged for but never received.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

Please refer to the notes within the script for direction.

Note: You have a bit of license with the script to make it sound more conversational—especially on the heighten scenes. However please take care to make sure all numerical data—addresses, phone or account numbers etc, are recorded correctly.

Finally, please carefully “slate” each scene with the entire filename and pause 1-3 seconds after each slate. Although you can provide one .mp3 file, this will help us clip up the recordings.

Thank you

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