Tipping the Scale - Karen Spaletto

Job #63509

Job Posting Details

Job # 63509 Tipping the Scale - Karen Spaletto

Posted Date
Sep 19, 2012 @ 16:20
Respond By
Sep 21, 2012
Word Count
approx. 150
Budget
$100 - $250
Language
English (North American)
Gender
Female
Age Range
Middle Aged
Category
Internet

Job Description

Your character:
Karen Spaletto is an Office Depot Account Manager. She is calling on behalf of her regular customer Yvonne's Salon to get them a partial refund for some popcorn that Yvonne found cheaper elsewhere. Karen's been an Office Depot Account Manager for quite a while so she knows her way around GMillennia—the Office Depot ordering system that the agents use---and how to handle just about every customer issue. She's thorough, to-the-point, and not always the most pleasant person to work with. However, at least she's good at helping the agent keep their Average Handle Time down.

The emotional state or level of each response is noted throughout the script.

Throughout the conversation you will be delivering positive/friendly responses when things go well. You will also respond by delivering “negative consequence scenes” as you become frustrated or impatient with the agent or the time it is taking to get resolution. At times, the scene will heighten or escalate and you may ask to speak with a supervisor. In these cases we want your character to sound believable and not over-dramatic.

Please refer to the notes within the script for direction.

Note: You have a bit of license with the script to make it sound more conversational—especially on the heighten scenes. However please take care to make sure all numerical data—addresses, phone or account numbers etc, are recorded correctly.

Finally, please carefully “slate” each scene with the entire filename and pause 1-3 seconds after each slate. Although you can provide one .mp3 file, this will help us clip up the recordings.

Thank you

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