Phone System Recording + Music On Hold

Job #6745

Job Posting Details

Job # 6745 Phone System Recording + Music On Hold

Posted Date
Mar 21, 2008 @ 22:01
Respond By
Mar 26, 2008
Word Count
2100
Budget
$100
Language
English (North American)
Gender
Female
Age Range
-
Category
Telephone

Job Description

We are in need of a quotation for recordings for our phone system (script will change slightly).

"Qnomy" is pronounced 'queue-nomy'.

Thanks,

Matthew Lepacek

SCRIPT



Auto attendant greeting: "Welcome to Qnomy. You may dial your parties 3 digit extension at any time. Dial 101 for sales and inquiries, dial 102 for technical support, or dial 3 to speak with the receptionist"

Auto attendant greeting closed: "Welcome to Qnomy. At this time the office is closed. If you know your parties 3 digit extension you may dial it at any time. Dial 3 for the company directory. Office hours are monday - friday 9:00AM - 6:00PM CST. saturday & sunday the office is closed"

On hold music/announcements:

1: "Thank you for holding, we'll be with you in just a moment."

2: "Qnomy's flagship product Q-flow is the only software you need to manage face-to-face customer interactions across your enterprise. Q-Flow provides the tools banks and organizations within the financial services market need to improve and monitor customer satisfaction rates. Q-Flow is the convergence of Queue, Appointment, and Digital Signage management into one fully scalable and user friendly solution designed to centrally manage every branch across your network. Proven industry success and countless customer feedback over the years has molded Q-flow into the product it is today; a dynamic framework with hundreds of options & features enabling banks to create mandatory flow procedures and systems where there were none or lacking before; improving sales, customer satisfaction, and employee accountability."

3: "Improve your overall customer satisfaction using Q-flow's customer experience management software throughout your branches. Q-flow doesn't lock you into a specific configuration of flow--you choose from a myriad of configuration options. Integrate a reception point kiosk from which customers input information, are greeted, and routed. Use ticket state flow management to maintain lines of waiting customers, keeping them informed on waiting vitals including wait time and queue positioning. Ticketless line stream is also available to simply direct customers to the next available agent without a reception point or ticket. Use audio announcements, flat panel displays, LED's, or existing register lighting to direct your customers. Combine any flow configuration with digital signage, empowering your marketing department and keeping your customers informed and entertained throughout their branch visit. Regardless of your needs Q-flow has a solution to improve your customers overall experience while simultaneously improving your customer retention rates, sales, service levels, and agent performance with powerful centralized reporting"

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