Online presentation Job # 721

Job Posting Details

Job # 721 Online presentation

Posted Date
Oct 11, 2005 @ 06:17
Respond By
Oct 12, 2005
Word Count
Age Range

Job Description

This will be used as an online internet demo. The audio will be accompanied by a visual overview of the system being used.

This is the first in a series that will be produced.

Script :

Deliver Instant On Demand support to your customers anywhere in the world utilizing any Internet connection.

Introducing the latest evolution in Live Chat and Remote PC Support, NetSupport 24-7

Extend your geographical reach by providing on-demand PC Remote Control and solve incidents in real-time as they happen to improve customer satisfaction and the positive perception of your business.

Deliver support presented in a range of localized interfaces to suit the multi lingual skills of your team.

When one of your customers or users experiences a problem, they simply click on web link, which instantly connects them to a help desk representative and initiates a live chat session. This request can be automatically directed to selected operators based on custom groupings defined by you.

During this live chat, the help desk operative is able to push canned responses, web pages and web links directly onto the users desktop to assist in problem diagnosis and resolution.

If unable to remedy the problem, the operator can now launch a dynamic client on the remote PC.

Full remote screen control is now available combined with a range of powerful tools, including real-time hardware inventory…

…Software inventory including details of both installed and current applications and processes running

and delta file transfer, utilizing advanced drag and drop technology.

Once the problem has been identified and corrected, the dynamic client application is automatically removed, the operator disconnects and the customer is presented with an exit survey, ideal for collating customer feedback and important marketing metrics.

A complete call summary is then made available to the operator confirming exactly what action had been taken. The call summary is then saved for future use and end of period reporting.

To start benefiting from this unique and powerful remote support tool, why not register your details today for a free 14 day trial or contact a member of our specialist live chat support team.

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