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John Dunlap

John Dunlap

Brothers & Company

John Dunlap Banner
John Dunlap

John Dunlap

    Brothers & Company   ·  

About Us

At 35 years old, we’ve been around the track a number of times. We’ve hired team building consultants, vision consultants and probably a couple of consultants we’re embarrassed to mention (and would certainly like our money back).

Finally, in the late 1990s, when the President of our company was returning from a private tour of WalMart’s home office in Bentonville, the light went on. And has stayed on. Who we are as a company starts with what we believe, in our hearts, about service.

We believe on the most basic level, we are in the service industry. It is our "lot in life," and determines the role we play with our customers. We also believe service can and does impact the final product. Not just in the daily warfare of creating that product, but in its effectiveness to bring an acceptable return on investment to our customer. Passion, research, creativity, guts and glory: and service. Not a very marketable concept in an industry that places creativity above all else, but we respectfully submit, the industry has it wrong.

So here’s our lighthouse. We have these “precepts” hanging on our walls, and talk them to death with every new interview. The level of service we strive for is not intuitive, it takes time to burn it into your heart, and make it a regular part of your day. But if you’ll do it - it works. And works well. Not because it is sells more services, or grows our company - but because in the service business, it is the right thing to do. Which, ironically, sells more services, and grows our company.

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