I've tried to update my picture using the above instructions and it keeps saying 'upload failed'. What is going wrong?

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asked in Marketing by RachelLouise (120 points)

2 Answers

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Just guessing here but your picture may be saved in a format (i.e. file extension) that is not compatible with the VDC web site.

Hopefully the VDC tech folks will weigh in with whether if has to be a jpeg, gif, tiff , ping or whatever.
answered by tomdonovan (2,160 points)
0 votes
For the best profile pictures: use a JPEG or PNG file and crop the photo into a square around 300x300px.
answered by Steve-M (1,170 points)