Account Manager

Voices.com is now accepting applications for: Account Manager.

Job Description

Voices.com offers talented and motivated people the opportunity to work in a dynamic and growing company. The Account Executive will contact prospective customers, give online demonstrations of how the service works, and develop relationships with customers to contribute overall sales volume.

Through internal advancement opportunities, commission prospects and a competitive salary, you have the chance to create a career you can be proud of.

Responsibilities

1. Represent Voices.com when working with potential customers by providing accurate explanations on services offered.
2. Contacts sales prospects and other accounts as assigned.
3. Establishes rapport and maintains contact with current and potential customers.
4. Promote the sale of Voices.com services by presenting key features and benefits to customers during online demonstrations of the Voices.com service and by motivating the customer to buy and use our service.
5. Create and update customer records by entering data into a web-based customer relationship management (CRM) system to ensure accurate billing and access to data for proper management within the Voices.com system.

Required Skills

๏ Knowledge of planning and scheduling techniques.
๏ Follow up with sales leads and referrals.
๏ Solid interpersonal skills and the ability to work effectively with a wide range of constituencies.
๏ Minimum of one year in an entry-level sales, marketing or communications position.
๏ High level customer service skills.
๏ Strong computer skills with typing speeds of of 40 – 50 wpm.
๏ Exceptional communication skills, especially over the phone.
๏ Dependable, reliable, ambitious and driven.
๏ Familiarity and experience working within a call-centre environment.
๏ Knowledge of Microsoft Office Suite, including Outlook, Word, Excel and PowerPoint.
๏ Personable and friendly, but with a professional edge.
๏ Ability to handle and work under pressure.
๏ Some knowledge of Salesforce or other customer relationship management program considered a definite asset.

Educational Requirements

๏ College diploma or university degree in Business, Marketing, Communications or a related field.
๏ Minimum of 1 year on-the-job experience in a customer service environment.

Interested candidates are encouraged to send their cover letter and résumé, via email to careers@voices.com or our online application.

All applications must be submitted by 2013-05-31 to be considered.

Voices.com thanks all candidates in advance.

• Apply for the Account Manager position by email
• Apply for the Account Manager position using our online form

Book Publicist Internship

Voices.com is now accepting applications for: Book Publicist Internship.

Job Description

The Book Publicist is a full-time, paid 10-week internship opportunity with Voices.com.

Your main function as the Book Publicist is to get an author’s writing noticed and to create “buzz” for the book. Voice Acting For Dummies, co-authored by Voices.com founders Stephanie and David Ciccarelli, was released in late January 2013 by Wiley. Book publicists write press releases and arrange interviews. They also schedule authors’ appearances, book signings and readings, and they develop relationships with media contacts to promote the authors they represent.

The Book Publicist will work with the Chief Marketing Officer and co-author of Voice Acting For Dummies, Sales and Marketing Director, and Social Media Manager to get as much publicity as possible and play a pivotal role in the sales process helping to move Voices.com’s inventory of books. You will utilize your passion for public relations and sales to create new opportunities resulting in the promotion of the Voice Acting For Dummies book and its authors, Stephanie and David Ciccarelli.

Responsibilities

The Book Publicist intern has many responsibilities, some of which include introducing related entities to Voices.com for the purpose of awareness and sending a copy of Voice Acting For Dummies to the appropriate individuals at broadcasting and acting schools, local media and trade publications in efforts to gain more publicity for the book and its authors.

ESSENTIAL DUTIES

The Book Publicist role encompasses, but is certainly not limited to, the following responsibilities:

● Responsible for implementing original and compelling publicity plans for Voice Acting For Dummies through media campaigns, industry, and author events
● Create press releases, pitch letters, promotional materials and media lists with a goal of securing national, regional, and local media in print, broadcast, and select online outlets
● Orchestrate and oversee local author appearances
● Interest in and preferably experience working with educational books (Wiley’s famous “For Dummies” book series)
● Work with editorial, sales and online marketing to create a cohesive publicity effort for each title
● Strengthen and develop media and bookstore contacts in addition to maintaining relationships with authors

Goals include booking:

● Speaking engagements
● Interviews on broadcast radio and television (by phoning producers of programs)
● Features in newspapers and magazines
● Book signings (book stores)
● Lectures (libraries, schools, community clubs ~ for instance, Toastmasters)
● Opportunities to donate (special cases) or sell copies of the book at a discount to schools

Required Skills

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

● Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings regardless of audience
● Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
● Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through
● Drives change and innovation by improving work product or process, and challenges established norms where appropriate
● Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit
● Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
● Operates ethically: admits mistakes, treats others with respect, trust, and dignity, demonstrates honest and ethical behavior, and follows through on commitments and agreements

REPORTING

● Daily reporting at the Huddle by good news and personal success stories
● Weekly 3-bullet point progress reports, due every Friday at 5:00 PM
● Monthly Publicity Reports specific to Voice Acting For Dummies, due the last day of the month by maintaining the in-house “Public Relations Report Card” report
● End of internship Book Publicist Presentation given to the entire sales and marketing team

Interested candidates are encouraged to send their cover letter and résumé, via email to careers@voices.com or our online application.

All applications must be submitted by 2013-07-05 to be considered.

Voices.com thanks all candidates in advance.

• Apply for the Book Publicist Internship position by email
• Apply for the Book Publicist Internship position using our online form

Search Marketing Internship

Voices.com is now accepting applications for: Search Marketing Internship.

Job Description

The Search Marketing Specialist is a full-time, paid 10-week internship opportunity with Voices.com.

As the Search Marketing Specialist, your main objective is to exhibit strong leadership and a drive towards forward-thinking on web and e-marketing initiatives such as SEM and SEO.

YOUR TEAM

The Search Marketing Specialist will work with the Chief Marketing Officer, Sales and Marketing Director, Social Media Manager and Web Development Team to implement search strategies and track the effectiveness of new and existing campaigns. You will utilize your passion for technology and entrepreneurial spirit to ensure the online marketing success of Voices.com.

Responsibilities

You will be responsible for monitoring, tracking, reporting and improving the company’s overall search engine performance for organic search engine marketing campaigns. The Search Marketing Specialist role encompasses, but is certainly not limited to, the following responsibilities:

● Plan and execute SEO programs through keyword search planning, optimization, and ROI analysis for clicks, conversations, qualified leads and sales
● Monitor competitive best practices, keep up with industry trends and introduce new ideas for improving performance
● Develop new partnerships with other websites, as necessary
● Provide reporting and analysis strategy and communicate key performance trends
● Perform data analysis as needed to problem solve and identify trends and opportunities
● Interact closely with other marketing and sales staff to execute demand generation campaigns

Required Skills

Search engine optimzation is the activity of optimizing Web sites or specific pages to make them more search-engine-friendly, thus getting elevated positions in search results. This will improve the volume or quality of traffic to a web site or page from search engines’ search results. A search engine optimizer edits the contents related to a website and coding to increase its relevance to defined keywords and to remove barriers to the process of indexing activities of search engines.

DAILY SEO TASKS
● Keyword and key phrase research
● Back link strategy and implementation
● Directory submissions and revisions
● Internal link optimization
● Researching and resolving HTML code and content, link architecture and navigation issues
● SEO technical analysis and evaluation
● Continually monitoring organic search rankings to increase traffic and sales
● Stay up to date on the latest industry developments

SEO TOOLS
● SEOmoz Web App
● Google Webmaster Tools
● Google Analytics

TARGET RESULTS
● The goal is to increase the weekly organic traffic from Google by 10% and the monthly search impressions by 20% and visits by 10% according to Google Webmaster Tools.

REPORTING
● Daily reporting at the Huddle by reporting numbers
● Weekly 3-bullet point progress reports, due every Friday at 5:00 PM
● Monthly Search Marketing Reports, due the last day of the month by maintaining the in-house “Search Marketing Report Card” report
● End of internship Search Marketing Presentation given to the entire sales and marketing team

Interested candidates are encouraged to send their cover letter and résumé, via email to careers@voices.com or our online application.

All applications must be submitted by 2013-07-05 to be considered.

Voices.com thanks all candidates in advance.

• Apply for the Search Marketing Internship position by email
• Apply for the Search Marketing Internship position using our online form