Mövenpick Worldwide / Mövenpick Hotels & Resorts' - Staff Training Video [Extract from: 'Communicating in the Case of a Crisis.']
0:00
776
0
Description
Read MoreVocal Characteristics
Language
EnglishVoice Age
Middle Aged (35-54)Accents
British (General) British (Received Pronunciation - RP, BBC)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
a crisis can happen at any time, and you can be sure it won't be when you're expecting it. So it makes sense to be prepared, especially when it comes to dealing with the press or media, because making the wrong information public could seriously damage the reputation of our brand. We'd like you to take the time to watch this video, explaining the communication steps you need to take should a crisis occur in your hotel. This information will help others to help you manage the crisis, and that's it, communicating in the case of a crisis.