SurePay™ logo

What is SurePay™?

SurePay™ is our proprietary payment protection service, developed with both clients and talent in mind to ensure all jobs completed on Voices.com provide a secure and safe experience for all.

Upon hiring, the client’s payment is held in our SurePay™ account while the talent records the final files. Once files are uploaded and the client is satisfied with the completed work, funds are released to the talent.

How does SurePay™ work?

It all starts with finding the right voice talent for your project. Request a quote from one or more voice talent, or post a job to compare qualifications, quotes, and availability of all voice talent.
Within the hour, check back to view responses by clicking on your Responses section. You can listen to MP3 samples and compare quotes for your project. Once you’ve found the best candidate, award your job by clicking ‘Award Job.’
When you award your job to the voice talent that you’d like to work with, you will be presented with a credit card page where you can make a deposit with our SurePay™ payment service. The deposit is for the full amount quoted by the talent plus a 3% processing fee.
Once your payment is made, the voice talent is notified and proceeds to record your script. When they have completed the work, the voice talent will upload the files to your account.
The voice talent has fulfilled their end of the agreement, and now you just need to download the material and accept the work as complete. You’ll receive an email inviting you to download your files. If you’re happy with the recording, click ‘I accept’ to release the funds and pay the talent in full for their work.
When you click ’Release Funds’ this action notifies Voices.com to release the payment for the voice talent which is sent to them by PayPal or in the mail by corporate check. Payments are sent each Friday to all voice talent who have completed work that week.
To complete this business transaction, you’ll have an opportunity to leave feedback about your experience working with the voice talent you hired at Voices.com. Feedback consists of a star rating and a brief review.

That’s it! By the end of your journey, you’ll have successfully hired a professional voice over talent. We hope you will enjoy your experience working with some of the best voice talent in the world while completing your job quickly and securely using the award-winning Voices.com web service.
400,000
Jobs posted yearly on Voices.com
1,000,000
Registered users on Voices.com
5/5 Stars
Average rating for completed work
“Very easy to navigate, and very secure.”

I wish I had found out about your services sooner, but I found you and I’m super delighted! Your company is a great tool for anyone who is in need of voice over talent. Very easy to navigate, and very secure. I love that you don’t pay until you are happy with the recording.

Jose Luis Vazquez, Jakan Productions
“An additional level of peace of mind”

“Your SurePay™ service is such a helpful feature in managing a booking. An additional level of peace of mind for both the client and talent.”

Diane de Zylva, Voice Talent
“Voices.com takes the worry out of that part of my job.”

“I particularly appreciate the SurePay™ system, as it can often be a gamble working with overseas clients as to whether or when I shall be paid. Voices.com takes the worry out of that part of my job.”

Anna Parker-Naples, Voice Talent

Frequently Asked Questions

Yes, our SurePay™ payment system guarantees payment in the preferred method that you selected in your Billing Preferences.

Every Friday payment is released for work completed that week.

A client can authorize the release of payments held by Voices.com once the work has been submitted and approved. If the client neglects to release the funds, they will still be released 14 days after the delivery date set in the agreement.