Ann Walton is the Vice President of People and Operations at Voices.com. She has more than 25 years of experience in the Information Services and FinTech industry and has held several executive positions in various disciplines. She has an extensive track record transforming human resources & operations from ordinary to extraordinary by instituting and fostering a high-performance culture. Through her passionate and unique leadership style, Ann develops and mentors the Voices.com team to realize its “why” and plan its “how.” Ann is recognized as an expert in human relations, process engineering and Organizational Change Management. She is certified in (ADKAR) Prosci® (Awareness, Desire, Knowledge, Ability, Reinforcement), ITIL/ITSM (Information Technology Institute Library/Information Technology Service Management) and STORM Process Engineering.