Cassie McInnes

I am new to Sydney, from Adelaide!

I have done many voice overs for phone messages and tv and radio ads. I am lucky to have a range from professional to over excited child and everything in between. I also am a writer so can do this for whomever asks!

I also train people in customer service, specialising in body and verbal language techniques to help customers feel extremely valued. You may think this is a sales pitch and I train these skills for profit. My secret is, I am on a mission. I live to inspire others to make this world a better place through kindness, one conversation at a time! This focus for me is also because I am mental health advocate. As the saying goes, we never know what is happening in someone's life - so I ask myself and others, how can we use our skills to truly make a difference.

I am known for helping many call centre team members improve their language, elocution, tone, phone manner etc. I am happy to help companies do this too, such as empower their team members to record their own message to be used in conjunction with me (to help morale, to include internal stars, too!).