ELearning / Employee Training – Millennial Voice
Description
Vocal Characteristics
Language
EnglishVoice Age
Young Adult (18-35)Accents
North American (Canadian-General) North American (General)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
Oh, look, a new email just came in. Oh, darn. It's from Alison. Yep, Lee Allison, who's been asking for an update on her order every single day for the last week. Maybe you can delete that email and pretend you never saw it. That's an idea. But here at Sweet Shop, we take customer service seriously. We want all our customers to feel seen and heard. So we aim to answer every email within three hours. We have a system called tracker that will tally our team's average response time each day, week and month. That data helps us identify trends and gives us clues for process improvement.