Polished IVR Voice Samples: Enhancing Customer Interactions

Transcript

Note: Transcripts are generated using speech recognition software and may contain errors.
Welcome to S BC group. Unfortunately, all the lines are busy at the moment. Please be patient and stay on the line. Your call will be connected to one of our customer service representatives as soon as possible. Your current hold time is five minutes. Hello and thank you for calling the group, the leading sourcing consultants closing better procurement deals with top notch providers. Please note this call is monitored for quality purposes to speak to a representative press one. If you know your party's extension, you can dial it at any time for issues related to technicalities. Please press two to leave a message in the general voicemail box. Please press three for all employment and career related issues. Please go to www dot A group dot com forward slash career. Please do not leave employment verification messages as they will not be returned. Thank you for calling the group. We're focused on the well being of our associates, our customers and the communities we serve given recent developments related to the Corona virus. The group has taken measures to protect the health and the well being of our associates. And as a result, you may experience longer than normal wait hours of up to 30 minutes. We apologize for the inconvenience this may cause and greatly appreciate your continued support. If you're calling to make an automated request, please continue to do so. As normal. If you were unable to make a request and are calling to request for an assistant, please send us an email to info at group dot com and await our swift response. You can also find the answers to many of your questions online or hold the line for the next available agent. We apologize for any inconvenience and thank you for calling the group. Welcome to S BC group. Thank you for your call. Currently, all of our agents are occupied at the moment. Please hold, we'll be right with you shortly. Your current position in the queue is two and your estimated hold time is five minutes.