E-Learning Demo. Bar Food. English male, warm voice. Ex BBC producer.
Description
Read MoreVocal Characteristics
Language
EnglishVoice Age
Senior (55+)Accents
British (General) British (Received Pronunciation - RP, BBC)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
By the end of this e learning course, you will understand how to grow food sales in our bars, how to reduce the volume of customer complaints, how to deliver to people as fast as possible and still improve quality of experience and how to control costs and deliver a significant return on investment. And to answer your next question. Yes, many of the ideas will talk through our new to us. It's a different way of thinking for us. It's a fresh look, so no more. Well, we've always done it this way in the past, and it seems to work. Actually, the truth is, it hasn't always worked, and we're not too big to admit that, which is the single biggest reason why we've trialled these ideas for 12 months now, with proven measurable results, these modules have been developed over different sites with different staff in different locations. So we know this stuff works. It just does so to begin Module one performance challenges what is causing performance to be under target. Why our bar food sales so variable clients put off by long waits because the most experienced staff and are working the toughest roles of pig times because some bars aren't using the more efficient working format where three key people focus on one core task. Our rosters putting newer team members impression roles at P times, which impacts on speed and crucially, on quality. You're about to see some real time examples short videos recorded at a random selection of our bars to catch a glimpse of the day to day as it really is now. I should say that all the bars and staff featured have already trialled this e learning, and the positive differences are astonishing as you'll see in a moment. So here's bar number one.