Mokhamad Pogi Irawan

Highly accomplished Professional with 15+ years of experience across the Service, Banking, and Wellness industries. Currently serving as Audit Service System at FTL Gym, I specialize in ensuring operational integrity, system compliance, and the highest standards of service excellence.
My career is defined by a strong track record of leadership and performance, highlighted by the Best Team Leader 2024 award during my tenure at Teleperformance. With a Master’s degree in Marketing Management, I bridge the gap between strategic business goals and meticulous operational execution.
Core Expertise:
Operational Auditing: Ensuring SOP compliance and data integrity within dynamic service environments.
Team Leadership: Mentoring high-performing teams to exceed KPIs and maintain quality standards.
Service Excellence: Leveraging a deep background in banking and customer success to drive loyalty and retention.
Strategic Planning: Budgeting, procurement, and process optimization for large-scale operations.
I am passionate about building transparent, efficient systems that empower teams and delight customers. Let’s connect to discuss operational audit, leadership, or service strategy.