Peter Brown

The worker orientation programs developed with The Workforce Builder has trained employees on the key aspects of the cabinet-building plant. We were able to get in-depth on the processes, equipment, and safety issues we need to train new employees on, where other orientation training products were not as effective.

Peter Brown helped us create an effective training process and then produced a Train-the-trainer multimedia training module specific to our operation. It has been a year and we can finally evaluate and say the the results have been very satisfactory and has delivered a valuable Return.

Peter Brown's main strengths are his understanding of quality tools and his internet research skills. This
proved valuable when analyzing the areas of customer satisfaction and dissatisfaction as the basis of a
program called “Managing the Client Experience”. He organized the mounds of data through a Pareto
chart, allowing us to understand the findings. He also collaborated with our Client Satisfaction Manager
and gave her tips and techniques that she conveyed to our managers. In addition, Peter created timelines
for his work and kept me informed of his milestones. Peter has developed multimedia training modules for all types of work assignments. He is versatile and experienced, and made a valuable contribution to our project.