Middle Aged (35-54)
North American (General)
Note: Transcripts are generated using speech recognition software and may contain errors.
world class service is a cornerstone of American Express. But as the world becomes more and more digital, we've been hearing from dissatisfied merchants all across the globe that our payment process isn't keeping up with the speed of their business or with our competition. Whenever we ask merchants to submit their transactions by the end of our business day, the limitations of our systems prevent us from taking into account the millions of transactions that take place in the evenings overnight on weekends and in different time zones. And that means our merchants aren't being paid in a timely manner.