Jeff Lillicotch - Industrial overview/explainer - Predictive Intelligence
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Description
Vocal Characteristics
Language
EnglishVoice Age
Middle Aged (35-54)Accents
North American (General) North American (US General American - GenAM)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
service. Now's I T s M agent workspace leverages predictive intelligence to provide instant resolution recommendations that dramatically reduce the amount of time and agents fans on in a sign incident. Using machine learning incidents are automatically grouped by similarity and analyzed in real time for the most common actions taken. These common actions are then presented as agent assists recommendations, reducing time and human air when linking knowledge articles, proposing a managing major incidents and linking incidents to existing problems and changes.