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Jeff Lillicotch - Industrial overview/explainer - Predictive Intelligence

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Voice Over • Video Narration
6

Description

Corporate video demo of mobile software.

Vocal Characteristics

Language

English

Voice Age

Middle Aged (35-54)

Accents

North American, US General American (GenAm)

Transcript

Note: Transcripts are generated using speech recognition software and may contain errors.
service. Now's I T s M agent workspace leverages predictive intelligence to provide instant resolution recommendations that dramatically reduce the amount of time and agents fans on in a sign incident. Using machine learning incidents are automatically grouped by similarity and analyzed in real time for the most common actions taken. These common actions are then presented as agent assists recommendations, reducing time and human air when linking knowledge articles, proposing a managing major incidents and linking incidents to existing problems and changes.