Utility Company explainer - straight, warm, clear, animated read

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Elearning
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Description

Explainer for Southern Water

Vocal Characteristics

Language

English

Voice Age

Young Adult (18-35)

Accents

British (England - Cockney, Estuary, East End) British (England - South East - Oxford, Sussex) British (General) British (Received Pronunciation - RP, BBC)

Transcript

Note: Transcripts are generated using speech recognition software and may contain errors.
If there's a drought in the Southeast, we have a plan to make sure we can keep the taps running. We've recently updated it, and we'd like to know what you think. We provide water to nearly 2.6 million customers across Kent, Sussex, Hampshire and the Isle of Wight. And in a drought, we might need to find other sources of water and introduce water restrictions to make the most of what we have. We need rain every winter to keep our aquifers and storage reservoirs full. And in the Southeast, just two dry winters is likely to start a drought to make sure we take the right action at the right time. Our plan has six stages, no drought. We constantly raise awareness about how important it is to save water, offering free home audits and water saving devices. We are aiming to get our customers to use 100 litres per person per day by 2040. Currently, it's around 127 litres. We also work around the clock to find and fix leaks on our network of pipes, impending drought. It's really important to let everyone know that there may be a drought. So at this stage will raise awareness of an impending drought through the media, website and social media channels. Increase our water saving messaging and our efforts to find and fix leaks. Operate our water sources in drought mode to help the critical ones last longer Increased monitoring of our impact on the environment. Drought when a drought hits will usually introduce water restrictions to make sure that water supplies are still available for your household activities like cooking and washing. When we're at this stage, we'll check in with our vulnerable customers to see if they need a helping hand. Work with businesses to save water and move supplies around our network to where it's most needed. Apply for drought permits or drought orders to allow us to keep taking water from rivers and aquifers. Even if water levels are lower than usual, increase our monitoring of the environment and take steps to protect wildlife. Habitats at this time will also introduce a temporary use ban to restrict certain domestic uses of water. The activities you won't be allowed to do include Use a hose pipe to water gardens, clean any type of motor vehicle or boat. Phil or top up ponds, swimming or paddling pools or Phil or maintain a fountain. Clean windows, walls, paths, patios, outdoor surfaces. There will be exemptions to the restrictions, for example, to support blue badge holders to maintain health and safety and protect jobs in the economy for as long as possible, which will be clearly laid out on our website. Severe drought. If they're still not enough rain, a drought can become severe and more restrictions are needed to protect water supplies. And the environment, both of which are likely to be really struggling by now at this stage will ramp up the awareness campaign across TV, radio and online. Use tankers to move water to where it's most needed. Apply for drought permits and orders to use water sources, which are not normally permitted and take more from existing sources. Even if flows are lower than normal. Increase our work monitoring and protecting the environment and wildlife. We'll also introduce non essential use bands in addition to the temporary use bands already in place, these new restrictions focus on business and industry and forbid watering plants, filling ponds, cleaning windows, walls, paths and patios at commercial buildings filling or topping up a commercial swimming pool or paddling pool. All forms of car washes, cleaning vehicles, boats, planes or trains watering sports grounds during the day. Removing graffiti cleaning industrial plant Hampshire and the Isle of Wight. Right now and until 2027 these drought actions are likely to be needed much more often in Hampshire and the Isle of Wight than in our other supply areas. Yeah, this is because we have committed to take less water from sensitive chalk streams, the rivers test and itching and until we can develop new permanent sources of water emergency drought. If we experience a drought, which is more serious than we've planned for, we may need to ask the government for an emergency drought order to ration water through stand pipes or the hours we supply water. Before that happened, we do everything we could to stretch supplies, including promoting the use of 50 to 80 litres of water per person by everyone for basics such as cooking and washing, using dishwashers and washing machines once a week and flushing the loo less as happened in South Africa in 2018 prioritising water for vulnerable customers and buildings like hospitals and care homes using tankers to move water to the most stressed areas. Recycling more wastewater to clean drinking water standards in temporary units. This is very unlikely to happen once in every 500 years on average, and we do everything possible to make sure it didn't after a drought. Lessons learned When it rains, a drought will end when it rains, enough to restore flows in rivers, fill up reservoirs and restore underground aquifers. This can take many months after every drought will review our actions and share our experiences with others. So we can all learn lessons for the next time. Have your say we update our drought plan regularly, and we'd like to hear your thoughts about if you think we've got it right, visit Southern water dot co dot UK to fill in a quick survey or details on other ways to contact us. Mhm