E-learning for customer service training
Description
Vocal Characteristics
Language
EnglishAccents
Indian (General)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
ground rules are basic courtesies that help ensure that training is most effective. Here are some sample rules that many classes suggest turn off your cell phones, turn off other applications like outlook link, etcetera. Why? Because those applications can distract you return from breaks on time, participate in class activities. If you have customer service experience, share those with us and the others in class, be constructive in your comments, you may not agree with everything that is said, but just like on the phone, be gracious in seeking common ground, Be respectful of others. Don't interrupt or monopolies, give everyone the opportunity to participate, have fun. We want to make this as enjoyable and informal as possible. You're giving us 20 hours of your time. It shouldn't be a painful process. Ask are there any other ground rules you would like to see added transition by saying great, let us have a look at the overview of this course.