Video Narration - Philips - Medical - Conversational - Spokesperson
Description
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Language
EnglishVoice Age
Middle Aged (35-54)Accents
North American (General) North American (US General American - GenAM)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
the D. M. S. Service department is happy to announce the rollout of our new self scheduling portal. Now customers have the ability to reserve a clinical application specialist and manage their reservation completely online. This will eliminate the tedious process of emailing request back and forth and waiting for responses. My name is Edward Ramirez. I'm one of the clinical application specialist for the remote team and we're going to go through a walkthrough of what customers are going to experience with this new tool. Let's dive in. This is the landing page that customers will see when they access the portal. If there's a question about the service offering, they can click on this info button. This will provide additional information about the training session like duration and a quick synopsis of the material that will be covered. Let's go through the process of scheduling session 1st. We'll pick our product. There was a limited amount of space that we were able to use for the title. But remember you do have the info button that's going to give you more information as well as the title here at the top. We'll give you the confirmation that you are choosing the correct product. Let's go ahead. Move on to the date at the moment. There's a five day lead time meaning customers will not be able to book a session within five business days. This allows the clinical application specialist ample time to verify entitlements and take care of any administrative paperwork. Let's go ahead and choose a date here. Under the staff selection a customer can choose the first available or from the dropdown list, choose a specific application specialist they would like to work with. These are the time slots that are available for that day. Let's choose the time. Now we're going to move on to entering the customer's information in order to complete the reservation, the customer must enter an installed product I. D. This number is used to verify service contracts and entitlements. If the customers should not have this number, they can still contact the remote in box. One of our specialists will get in contact with the customer and provide that number for future use. Let's go ahead and place in a number. One of the things that we're most excited about is providing multiple avenues for remote support. More and more facilities are moving away from bomb guard. So we're happy to offer teams as well as zoom as alternatives. Let's go ahead and choose teams. Now they simply click book, they will then be prompted to enter a verification code. This ensures that we have the correct email address. It is important to check the junk folder in your email because some providers will filter this verification email. Let's go ahead and just enter the code and we had continued and now the reservation is complete. It's literally just that simple from here. The customer is going to receive an email sequence. The first is going to be a confirmation of the reservation. This will include the name of the application spices. They will be working with. The second will be a series of emails. One will be 24 hours before the session and the second will be 15 minutes before the session. The goal of this email sequences to avoid customers missing a training session simply because they forgot. The customers also have the ability to reschedule, cancel a current reservation or create a new one. Let's see what rescheduling a reservation would look like. Let's say we want to change the date now we'll pick the time, all of the information that the customer previously entered will remain. What we do is update booking press OK. The reschedule is now complete. This project has been a labor of love for the remote team. We hope you're just as excited as we are to provide the service to our customers here at Philips we take great pride in finding new and innovative ways of servicing our customers. This portal will help streamline the scheduling process which will allow our team to accommodate more customers per day. Subsequently increasing the quality of patient care. We appreciate the time you've taken to watch our presentation