Onboarding Solutions for PlatformZero
Description
Read MoreVocal Characteristics
Language
EnglishVoice Age
Middle Aged (35-54)Accents
North American (Canadian-General) North American (General)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
Platform zero is a low code platform to help financial institutions sell and service their clients more effectively with a wide range of digital automation and integration features and solution packs for banking, wealth and insurance, among others organizations can accelerate their digitization. This video will highlight platform features through a typical customer onboarding and asset transfer journey, demonstrating improvements to the customer and advisor experience to increase sales and reduce operating costs. First, let's walk through a typical client opening an account and transferring assets here. The client or assisted user selects the product they wish to open their guided through dynamic data entry to capture and validate the information including KY C. AmL and other regulatory control questions upon successful data capture platform zero creates the required documents and the user e signs them. They can also be printed for a wet signature then re uploaded to the system. The user then performs the required a test stations and consents unique to the product and finally the user queries and views the status of the submitted requests. In this case an asset transfer. Now we switch to operations where an internal employee reviews documents for verification and approval, ensuring good order and fit for purpose. The following steps show integration with the book of record to open accounts automatically, documents can be automatically created and sent to request asset transfers from other F. I. S. Via fax or electronic messaging through the Canadian aton system. Next, a user in the settlements department follows up with an institution on a transfer settlement status checking if it is overdue and recording what they learned to inform the next steps further when the transfers are received. The settlement system alerts the user and closes the fulfillment process. Next. The system automatically reconciles the transaction through matching logic comparing the settled amount to the actual account posting. If a transaction has a discrepancy, it is investigated to find the underlying reason. So that was the account open and transfer. We now move to monitoring operational processes such as outstanding tasks that are waiting for user action. This is done through a dashboard of metrics and historical trends. With a key focus on KPI S and customer sls. The user can see how well the institution has been performing day over day regarding the volume of client requests and they can view the performance of individuals relative to others. Here's another monitoring tool to view account balances and the value of transaction break discrepancies and finally optimization. Users can take what they've learned and reconfigure processes to change priority deadline assignment and more or modify the transaction rules to improve matching rates. Successes. This continuous feedback from monitoring tools helps users to keep optimizing their processes for more information about how Platform zero can help provide end to end digital solutions to help you become more effective and efficient, reach out to us at solutions at Costco dot com