Business product demonstration
Description
Vocal Characteristics
Language
EnglishVoice Age
Young Adult (18-35)Accents
British (General)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
Hello and welcome to von Arx. Quick test 500 live demo system. Okay, so before we see a test being performed, I would like to quickly run through a list of the most common problems. Relax existing customers encountered when testing and diagnosing a DSL broadband faults. The main and most common problem was they were certain the fault line with an ISP but had no way of getting them to take responsibility for it. The would often deny all knowledge of the fault. Secondly, the ISP says they will fix the fault but will charge for a call out if the fault is the customer's responsibility. The general charges are anywhere between £150 and £450 depending on whether they are a residential or business customer. On top of that, the ESB said that they wouldn't be able to get an engineer out for a week or so. Lastly, their customers weren't satisfied with the fact that they had been out to their site, tested their broadband and then we're unable to resolve the fault. The customer then had to pay them and the ISP. So with all that in mind, what I'm about to show you some of the key benefits of the quick Test 500 how, By using the tester, you can resolve all of the issues I just mentioned and any other A DSL broadband problems accurately, rapidly and professionally. Okay, so let's now go and have a look at the live demo system. So what you can see here is the outlay of the automatic test suites. All of this has broken down onto the testers LCD display screen. Running this test is effectively like going to a customer site, plugging the tests are in and turning it on. It's as easy as that just to explain. We have a mini D slam in our office lab with a quick test 500 hooked up to it. So in doing this test were effectively simulating a telephone exchange. So let's now see a test being performed. First of all, we can see that the SNL synchronises. Then we obtain an IP address from the network, and at that 0.1 services up. Then the tester runs a DNS query test pings, remote destination, the default gateway and DNS service. In order to verify connectivity. Then we go on to run a http download test in order to verify Internet connectivity. As you can see in the bottom there, we also have a voice over IP test option enabled. And if you are interested, I will run through this in more detail. After we've had a look at the DSL reports, we say all key statistics, results and reports are obtained in typically less than three minutes. Hence the name the quick test. But as you can see here, it hasn't even taken that long. So now the test is complete. We're going to mainly take a look at the DSL lower results, as I'm sure you will agree that 99% of broadband falter at the DSL layer. So let's have a look at the overall port. The test We've just run here. You can see the key DSL. There's that's the actual line rate, the attainable line rate signal to noise ratio margin and the line attenuation. We can also see further down the page more in depth Eric counters and high Layer Ping and http test the reason you can see the green ticks and the Red Cross is is that the tester is already loaded with configurable pass fail thresholds as used by Bt. These are the thresholds that they deem fit for a healthy broadband line. This is her. Users can rapidly see whether a particular statistic has failed to reach the threshold margin or not. Okay, so let's now have a look at where the reports are saved. So, as you can see, the last 16 reports are saved at one time. This is so you don't have to back up the report after each test performed. You can then rename up and upload all reports to your PC in order to reference them for future call outs to that customer print or email them to your customer in order to reassure them of the work you've carried out in a professional manner. But more importantly, you can email these to the ISPs representative whilst on the phone to them to provide hard evidence when advising fault is their responsibility. Okay, so let's now take a look at the DSL screen. As you can see, this refreshes every four or five seconds. This is in order to give you the live steps on the line again. This is handy for when either line the line deteriorates over time or errors increase. It is yet another argument against the ISP. What you can also see is that there is a box on the top row which shares line drops. Okay, so this is for the problem. When you get a phone call from your customer, they say my broadband is down, you go out to their site and everything seems to be fine. Okay, well, a great benefit. The quick test is that you can put it in place of the router for however long you need to say 24 hours. The test will keep refreshing the test every four or five seconds, allowing you to then web browse to the tester, using the IP address obtained at startup and measure the amount of line drops in that period of time and all the time your customer will have a wide a DSL connection through the quick test 500. Okay, So now you have seen some of the key benefits of the 80 s outside of the tester. How you can provide hard evidence to USPS when advising them false is their responsibility. How you can diagnose all lady yourself faults quickly and professionally and how you may even be able to make a living out of the quick Test 500. I would now like to perform a voice over IP test using the quick test. So for those of you aren't interested in this application of the tester, but you do have some queries regarding the sell side. Feel free to give one of our representatives a call now on 19237513 So now let's have a look at the voice over IP applications of the tester. An outgoing voice test was already run as part of the automatic test script at the beginning, but we will now do a fresh test. Hey, you can see the quick test is now dialing the number you can see at the top here, which is with our VoIP talk account. It's now proceeding to talk to a server for a duration of six seconds. This time period is configurable to your needs and it has now finished the call. The key things you can see here are the RTP measurements, the delay and jitter and then going down to the packet loss the best packets, duplicates and out of order packets and then the sequence areas. Now, to go into more detail, we can go into the view event screen. This is the testers interpretation of what happened in that six second call the registration process to the VoIP service. Then it's completed. The call invite has gone out, and then, once the call has been established, the quick test starts the analysis of the RTP voice packets. And then finally, it closes the call for the very technical engineer we can go into the few detailed screen here. We can see a full protocol breakdown of the last 16 messages transmitted and received by the quick test and then to conclude the voice over IP testing option. Let's have a quick look at the View RTP screen. In this particular case, it's not a very interesting screen because there weren't any errors in the call. If there had been any problems, such as excessive packaging to or loss etcetera, the events would be displayed here in red and also the same back here, right? Well, that's pretty much everything I'd like to show you. I hope you have enjoyed the live demo system. If you have any queries, please give us a call on 01923750013